"Not relevant" image reports not being approved

Two years ago I reported an irrelevant image spamming issue to dozens of titles to help desk with lots of submission numbers, examples and such to help them find the cause and perform a cleanup.

At first they kept dismissing it with completely irrelevant copy paste responses. After insisted to not get a copy paste and irrelevant response, someone said they filed a ticket and even gave a number: 0523592507

When I asked about the status of that ticket number some months later because no action was done, it sounded like they had no idea about such a ticket and no real info was given, they kept saying "use report button on images"

So I didn't push it anymore, when they don't care and not willing to do anything, what can I do.

So whenever I come across these spammed irrelevant images which I'm sure are spammed by the same bot account or something, I was doing what they say and using report button to remove them with an explanation like "random irrelevant google search spam" or similar and they were always getting approved instantly in 1 second. But in the last month or so, none of the "Not relevant" image reports are getting approved, they are always pending for some days and then declined.

Now this is what happens: They first get declined, then I contact help desk with submission numbers, then if I'm unlucky, the worst help desk agent who never helps "Luis I" responds and either replies with a completely irrelevant canned response or says there is no issue with image and it won't be removed.

If I'm lucky, one of the best and nice IMDb employees such as Sam, Carl or Sophie responds and says sorry and handles them without any hassle.

So my question: What changed? How it went from "approve in 1 second" to "always decline"? How and why?

Here are the latest declined submissions:

230329-182237-449302

230329-182231-223302

230329-182226-682002

230329-182220-580802

Responses

agof

544 Messages

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9.7K Points

2 years ago

hear hear

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Michelle

Employee

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17.5K Messages

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313.3K Points

2 years ago

Hi @mbmb -

Thanks for reporting this ongoing issue. Concerning the inconsistent customer support you experienced, I have reached out to the appropriate team managers to highlight the issue and review support improvements.

In the meantime, I have now removed all the irrelevant headshot images you reported - likewise, concerning these declined submissions, I have also reached out to the applicable team to highlight the handling errors.

Thanks again for reporting - if you continue to experience declined image deletion requests, let us know and we can escalate further.

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mbmb

1.7K Messages

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22.9K Points

@Michelle Thanks but

if you continue to experience declined image deletion requests, let us know and we can escalate further.

230401-015446-199402

230401-015433-762902

230331-190050-314402

230331-190044-417602

230331-190038-641002

OK these are not a "Not relevant" report, it's not that irrelevant image spam issue I mentioned in the first post, reported these a few bad images after @VonPunk noticed them on titles with bad trivia items I reported on this thread. And they are declined. These kind of reports used to be approved instantly in 1 second.

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2 years ago

Michelle

Employee

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17.5K Messages

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313.3K Points

Hi @mbmb -

Thanks for posting these additional submissions, I reviewed them and have now suppressed all five images. I have also investigated the processing errors and provided the details to the appropriate team manager.

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2 years ago

M

mbmb

1.7K Messages

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22.9K Points

@Michelle

if you continue to experience declined image deletion requests, let us know and we can escalate further.

https://contribute.imdb.com/contribution/230419-023347-570202

https://contribute.imdb.com/contribution/230419-023250-468302

https://contribute.imdb.com/contribution/230419-023242-356602

https://contribute.imdb.com/contribution/230419-023234-918802

https://contribute.imdb.com/contribution/230419-023228-997102

https://contribute.imdb.com/contribution/230419-023223-296602

https://contribute.imdb.com/contribution/230419-023218-868002

https://contribute.imdb.com/contribution/230419-023212-309402

Did you really make anything meaningful to reduce these rejections? Because I'm not seeing any difference at all. I was not having this much difficulty with image reports until 1 or 2 months ago. Should I follow Marco's lead and open a new thread for every image report on this forum to ask you to delete them instead of making any submissions to avoid frustration because they are mostly getting declined anyway?

(edited)

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2 years ago

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VonPunk

802 Messages

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15.4K Points

2 years ago

I've not used the help desk in two months, last time I did 'Luis I' told me they didn't have the staff to look into any rejected submissions. Most ridiculous response I've ever had.

One before that I asked for help with some vandalism that I'd corrected 4 times, and asked if steps could be made to protect the data, some lady who's name I forgot replied with 'It all looks fine to me' and that was it, it was revandalised days later.

Thanks for speaking up, hopefully the report from Michelle will buck some ideas up there.

3

M

mbmb

1.7K Messages

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22.9K Points

Another problem with Luis I's responses is only his responses do not contain the original message we submitted. I remember frustration with this was also stated by bderoes a few times here. If we send a few inquires at the same time, it's not possible to know what the responder is talking about if they don't include the original message we sent. This was an issue started last year but after complaints about it here they started to include original messages with responses again, but responses by "Luis I" still do not include them.

There is also this message from Bethanny 3 months ago that says "I have escalated the situation so agent can receive the proper coaching and avoid this type of experiences in the future." - https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/the-italian-tile-for-a-film-is-wrongmadeup-and-imdb-refuses-to-fix-it-top-contributor-20172022-getting-sick-of-imdb/63b010d19bb80c1cea2600fd?commentId=63b306628a78b2410872885b

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2 years ago

VonPunk

802 Messages

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15.4K Points

@mbmb Very true. In fact that response I was talking about from Luis I started off talking about my 'missing user review' then ended it being about a 'declined image'. It was 1 submission number about an image I couldn't get approved nothing about user reviews, if not for it being my only help request at the time I'd have had trouble knowing which one it was without the original message even still I have to start trying to remember what I sent in.

In the time it took them to write that garbled response, they could've looked at the submission, seen it was fine and approved it. I brought that issue to the forum and it was quickly solved.

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2 years ago

agof

544 Messages

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9.7K Points

@mbmb oh yeah the responses that don't contain the original message are the worst when you submit hundreds per week how

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2 years ago

Michelle

Employee

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17.5K Messages

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313.3K Points

2 years ago

Hi All -

Just following up on these additional comments, we appreciate the feedback and I have also passed this information along to the team.

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A_L_Nott

26 Messages

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350 Points

2 months ago

Hi. Likewise having similar issue over outdated and even blatantly incorrect images. Outdated as in title of project changed since old images featuring title were added. Blatantly incorrect as in fake poster with my name spelled wrong (I am writer/producer/director). Please help me get all the images from this page with the wrong title removed. Have tried but my request was ignored. With regards to the fake poster with my name spelled wrong it was removed once after I flagged it but it re-appeared and I imagine whoever added it might try to add it again. Here is the photos page: https://www.imdb.com/title/tt10295762/mediaindex

Thanks for your time,

A.L. Nott

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mbmb

"Not relevant" image reports not being approved

agof

Michelle

mbmb

Michelle

mbmb

VonPunk

mbmb

VonPunk

agof

Michelle

A_L_Nott

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