Employee
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135 Messages
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7K Points
New IMDb Help hub
Hi everyone,
We are thrilled to announce we have published a new Help hub for IMDb fans, IMDbPro members and Data Contributors. This hub, available at https://help.imdb.com, replaces the help content previously residing on http://www.imdb.com/help/, http://pro.imdb.com/help/ and https://contribute.imdb.com/updates/guide/ and provides streamlined access to the most common customer queries, organized in intuitive themes, with improved navigation and mobile-optimized design. It includes completely new search functionality across IMDbPro, fan and contribution sections. With this update, IMDbPro help content which was previously available only to logged-in IMDbPro members is now available to logged out users and non-members.
The new help site is one of the projects under the umbrella of software upgrades our founder, Col, wrote about here: https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0
We hope the new hub helps you make the most of your IMDb experience and solve questions you have about our features and services.
We will continue to work on improving our help content, adding more images where this helps to communicate more effectively.
Please feel free to reply on this thread with any feedback or any issues you encounter. We appreciate all your help and dedication to our site.
Old Help experience:
New Help experience:
We are thrilled to announce we have published a new Help hub for IMDb fans, IMDbPro members and Data Contributors. This hub, available at https://help.imdb.com, replaces the help content previously residing on http://www.imdb.com/help/, http://pro.imdb.com/help/ and https://contribute.imdb.com/updates/guide/ and provides streamlined access to the most common customer queries, organized in intuitive themes, with improved navigation and mobile-optimized design. It includes completely new search functionality across IMDbPro, fan and contribution sections. With this update, IMDbPro help content which was previously available only to logged-in IMDbPro members is now available to logged out users and non-members.
The new help site is one of the projects under the umbrella of software upgrades our founder, Col, wrote about here: https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0
We hope the new hub helps you make the most of your IMDb experience and solve questions you have about our features and services.
We will continue to work on improving our help content, adding more images where this helps to communicate more effectively.
Please feel free to reply on this thread with any feedback or any issues you encounter. We appreciate all your help and dedication to our site.
Old Help experience:
New Help experience:
ACT_1
8.2K Messages
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173K Points
7 years ago
Hi everyone,
We are thrilled to announce we have published a new Help hub for
IMDb fans, IMDbPro members and Data Contributors.
This hub, available at
https://help.imdb.com,
replaces the help content previously residing on
http://www.imdb.com/help/
http://pro.imdb.com/help/
https://contribute.imdb.com/updates/guide/
by Lina, Official Rep
Joined on January 9, 2013
https://getsatisfaction.com/imdb/people/lina_zaproudi_ellman
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You have to register new WWW account for this ??
now goes to
https://help.imdb.com/imdb?howtoreportproblems
how to report problems ??
EDIT Found it
https://help.imdb.com/article/imdb/general-information/how-to-effectively-report-problems/G8UFAVKZND...
G8UFAVKZND9M5HXL ??
Update above link in "Message from IMDb" ??
- - -
goes to
https://help.imdb.com/imdb?creditcardstatement ??
- - -
IMDb Staff is working hard to keep changing things here to keep their jobs
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sai_arun_muthusamy
262 Messages
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8.2K Points
7 years ago
0
0
Peter_pbn
Champion
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14.1K Messages
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326.7K Points
7 years ago
I would have preferred that the submission guides were grouped together as before as submission guides and FAQs are two different types of documentation. But if you prefer to group by topic, you could drop the header 'Submission Guides' in favour of something like 'Other Data'.
Also, under 'Submission Guides', the pages 'Awards', 'Events' and 'Awards data' are listed separately as if they are unconnected. It might be better to group them or list them
closer together. The 'Awards data' link could possibly be dropped as the page is already linked from the main awards guide and is not very helpful on its own.
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Lina
Employee
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135 Messages
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7K Points
7 years ago
We will discuss with the data vetting team, to see if we can re-organize some things based on your suggestions.
Would it help if there was a page like an A-Z index of all the data submissions guides?
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Lina
Employee
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135 Messages
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7K Points
7 years ago
We have redirected a finite list of the most popular help links from the old sites (e.g. http://www.imdb.com/help/?adding/, http://www.imdb.com/help/show_leaf?photosremovephoto, http://www.imdb.com/help/show_leaf?addphoto, http://www.imdb.com/help/show_leaf?getsatisfaction, http://pro.imdb.com/help/show_leaf?youraccountcancel ) - as well as ALL data submission guides.
In the process of creating the new help site, we have removed a lot of outdated and redundant content and consolidated many articles, to provide better quality of help articles.
We have also made the tough choice not too redirect all the remaining help articles.
We realize this means that some of your bookmarked help links will now be redirected to the help hub main landing pages, rather than the specific location of the new article. The same applies for some links in GetSatisfaction posts - which means people will have to look through the hub or do a search to find the specific information.
We apologize for this inconvenience, which should lessen in time as bookmarks get updated and the new links are posted on new GetSatisfaction threads.
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domrobinson
97 Messages
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1.6K Points
7 years ago
This new help hub has offered me no help.
What a shame.
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Marco
2.7K Messages
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82.3K Points
7 years ago
The word 'interfere' is misspelled as 'intefere' here: https://help.imdb.com/article/imdb/general-information/why-do-i-need-to-enter-a-captcha/G2V9QZ39J4J8...#
In the sentence about Breaking Bad on this page you write "An example of can be found". This should of course be "An example can be found": https://help.imdb.com/article/contribution/titles/title-corrections/G7J57QHX9CAN989N?ref_=helpsect_c...#
On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#) you state that for all plot types (outlines, summaries and synopses) goes that they must be ones own work. This general point is also listed separately in the summary section. You can remove it there since it is already in the general section.
And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)
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ava
119 Messages
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12.3K Points
7 years ago
Thanks for flagging these errors. I've corrected the three pages and the updates should be reflected now.
We appreciate your feedback regarding the length of the URLs. I've passed it onto the correct team to consider.
Let us know if you find any other errors or have additional feedback.
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Peter_pbn
Champion
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14.1K Messages
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326.7K Points
7 years ago
https://help.imdb.com/article/contrib...#
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Peter_pbn
Champion
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14.1K Messages
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326.7K Points
7 years ago
https://help.imdb.com/article/imdb/general-information/imdb-partners/G8TZTG4LR6ZV4LXZ
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jeorj_euler
10.6K Messages
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224.9K Points
7 years ago
2
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Marco
2.7K Messages
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82.3K Points
7 years ago
Also, this page: https://help.imdb.com/article/imdb/track-movies-tv/user-review-guidelines/GABTWSNLDNFLPRRH?ref_=help...# opens with the maximum number of words for a review, then goes on to the average number of words and for the minimum, it suddenly talks about lines instead of words. I think it would be more consistent to also name a minimum number of words for a review. Also, lines is more vague than words because depending on the device a user uses, the number of lines differs.
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Marco
2.7K Messages
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82.3K Points
7 years ago
1
bderoes
Champion
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5K Messages
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117.9K Points
7 years ago
The Lists FAQ for "How can I move list items without drag and drop?"
is horrible advice. Here's what's wrong:
While the directions are "accurate", they send you OUT of list Edit mode. For people who want to change multiple titles, but want to do them one (or a few) at a time, this is a lot of extra time wasted. You provided a better mechanism; you should refer to it.
Instead, after entering the new position number, I would advise:
'Click "SAVE LIST ORDER" and the page will refresh with the new order.'
If the user wants to exit, they can find the Done button on their own (or just leave Edit mode).
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bderoes
Champion
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5K Messages
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117.9K Points
7 years ago
https://help.imdb.com/article/imdb/social/check-ins-faqs/GG59ELYW45FMC7J3?ref_=helpsect_cons_5_1#
needs work.
First sentence has a grammatical error ("Check-ins are a feature" has mismatched plural/singular).
Under How do I check-in?
On the desktop version, I would not describe the Share link as being in the upper right of the page. I'd say it's to the right and slightly above the title. The upper right of the page has the facebook/twitter/instagram icons to follow IMDb.
You can also add a title to Check-ins by hovering over the Add to Watchlist icon, waiting for the dropdown list of lists...
Under How Do I Access my List of Check-ins?
It's not on the Your Lists page any more.
I found it on Your Activity, or by clicking the double right-arrow in the Add to Watchlist dropdown.
Being on the Yours Lists page is state again elsewhere.
Under How do I reorder my list?
It says you can't. But you can now. You also have the option to make them private, which contradicts an earlier statement on the page.
Under How do I get my list to show up in one of the tagged sections, like "Horror"?
I don't know what a tagged section is. Is this something we lost on Dec 6?
There may be other problems; I got tired of reading it. I went there to learn what Check-ins were. Seems like it's just another list, but one you assign to every account. <shrug>
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