Issues with recently uploaded photos disappearing

@Karen​ I have to correct by the way, all Photos uploaded since friday vanished, I reupload all I still have now

I'll be able to upload some, but not all.  They should be able to reinstate them though, so I'm holding off re-adding them. 

@Karen​ I can reupload all expecting one as it looks like, only one which I deleted after uploading yesterday and is not longer available now, cause the episode of the series got deleted from the Mediathek yesterday

@Karen​ now everything what I uploaded again is double and the one I couldnt upload again missing as the only one

I only reuploaded one and that's showing double as well.

@Karen​ its strange somehow

@Bethanny​ now they are again there and partly double, the ARTE Journal vom 19.04.2024 has a Photot now too again, but earlier today all photos uploaded since the night from thursday to friday midnight had been vanished

@Bethanny​ and as you can see in the other thread Karen and me were not the only ones

@tatjana1984​ Yes I was able to see that, we will look into it and keep you all posted in this thread. Cheers!

@Bethanny​ thx very much

Can confirm this happened to images I uploaded this week as well, and they included a poster, so it's not just screenshots. (ex. #241021-203504-005302)

The same thing has happened to me.  I spent quite a long time cropping and improving the colour on title pages for TV programmes, was pleased when they got accepted, but now many of them have disappeared again. However, they are still showing in the Beta version of the Contribution History:  IMDb Contribution: Your Contribution History A few examples: #241017-080857-563202 #241020-173607-389602 #241019-212008-875502

@Vande​  Yes, mine are still showing in the contribution history as well….

@don_30lej8zccspy3​ I have the same problem, I reuploaded all I still had now they are double inside, the only one I didnt had longer is missing still

@tatjana1984​ The pictures are gone again. Even the posters I put up this morning are gone.

@BERSERK​ I know

@BERSERK​ the last shown Photo which I added is from thursday evening

@tatjana1984​ Yes, there is a point where the site collapsed and all the images were lost.

@tatjana1984​ The problem is that even the photos we upload now disappear, meaning the problem continues.

It's not just that all photos since Thursday keep disappearing, but that deletions and changes are being undone as well. They get approved, go live, and then a few hours later the update is discarded as if it never existed. This isn't a freak occurrence, but an on-going issue.

@BERSERK​ lost not really completely, I have all expecting one on the computer still or again

@BERSERK​ the problem is at moment that I cant do much, mostly I started to check all movies of the "Lexikon des internationalen Films 2020/2021" and normally I upload missing german posters when they are missing directly. But as long as its not solved it doesnt make sense

@thebluetuna​ Yes, that's what I mean. There is a problem, but there is no solution. I don't know what to do. I will stop uploading pictures.

@tatjana1984​ Yes, I lose my passion for editing movies and series. I lose a lot of time editing and adding because I love it.

@BERSERK​ me too, the checking of the Lexicon has the sense to add missing informations like release dates and most important missing movies, here is an bigger lack of german TV Documentaries, the Lexicon lists all movies released in Germany in Cinema, on TV and streaming in the year 2020, I did same with the Lexicons of 2021, 2022 and 2023 already

@BERSERK​ but in the lexicon only movies of 60 min and longer are listed

@ugnieska​ Please see above; we are investigating the issue and there is no need to resubmit any missing images; this will only cause duplications which will then need to be deleted once the problem is resolved. 

@Col_Needham​ now all Photos are gone again

This also happened with me, only there is a different wrinkle added in. Still shots that I added have disappeared, but also, duplicate images that were deleted have returned, and images that were made the primary image have reverted. Even images that I got the Help Desk to fix have been undone. It is as if the system tried to reset the Photo Gallery/Images to how they were 3-4 days ago.

@thebluetuna​ every photo submission since thursday night was away, i had change a primary photo which got changed back too

Still doing it. Added stills to an episode as a test. The images were approved and the primary image was approved. Now primary reverted and the images are gone. This is going to wreak havoc with the eventual duplicate images, which are a pain to get rid of.

all my photo adds for yesterday through last night are gone this morning. all the outlines, etc are still there. 

@Col_Needham​ Thank you so much Good to hear this news.

@Col_Needham​ sorry I reuploaded them yesterday before I did know that they produce duplicates, i am sorry for that

@Col_Needham​ and thx by the way, I will go to Cinema soon and maybe its solved when I come back in the late evening

@Col_Needham​ Excellent, thank you for the update. I look forward to returning to normal

@Col_Needham​ This image updates that I made and was tracking seem to be correct again.

@Col_Needham​ it looks like if everytthing is ok again, thx very very very much

@Col_Needham​  I can confirm that all of my missing images have now reappeared.  Thank you to all involved.  Don

Some of the images/photos that were affected by the glitch/bug can flagged/edited; however, a on number of them when trying to Edit Tags or Report Image an "contribute.imdb.com refused to connect" error message displays. Which also means that you can't remove affected duplicate images.

two identical images now

@Col_Needham​ Thank you🖤 Yes, all the images have returned, but I have a note that some series and movies, when the images returned, do not accept the poster update. It used to take only minutes to change the poster, but now it doesn't take long. For example, when the pictures returned, this series remained updated on the poster for the fourth season, and it did not accept updating for the fifth season. https://www.imdb.com/title/tt13562418/?ref_=ttmi_ov_i https://www.imdb.com/title/tt34063491/mediaindex/?ref_=tt_mv_sm

@BERSERK​ This particular title has now been fixed; the poster selection is dependent on upload order and the issues over the last few days will have impacted this order and therefore the selection, sorry. 

@Col_Needham​ Thank you🖤

@Rusty767​ Hi! Do you have any submission reference we can look at? Thanks!

I went to contribution history but no? image records there (guess they don't show up on the history list). I had already deleted emails as the links show added. adding them back again. I populated all season 36 episodes yesterday and today. adding them in a few minutes.

@Rusty767​ Yes, photo submissions count towards your contribution total and they can be viewed via the newer (beta) Contribution History at https://contribute.imdb.com/contributions/history