IMDB "Know Fear" Looses 1000 Real User Reviews

Hi Filmvalor -

As I understand the issue you are reporting, you are referring to User Ratings vs. User Reviews, is that correct?

If so, I checked the title page and can confirm that there are no identifiable issues regarding the ratings for your title "Know Fear".

Regarding the title rating, this is determined by a weighted average, for further information on how this is calculated I encourage you to review our Help Article.

Cheers!

Hello Michelle,

We had 1.4k ratings total before they were deleted - not written reviews of which we have 13.

We would like to know if the 1000 ratings we had were bought by someone or were they spam accounts?  Is this common?

What led IMDB to believe those were fake so we can do our own investigation?

Any information would be great, please reach out if you find anything, like proof of numbers etc.

Bumping this back to the top so people see it

This thread is listed as Solved.

Not sure which people you want to see it.

The issue is not solved - she asked a question and I answered. 

We need IMDB to help us find the answer to our question now.  Just see above.  If you personally do not know the answer - you are right - there is no need to write to us at all.  Let the people who work for IMDB.

Filmvalor, 

I don't see that Michelle asked a question (other than confirming you were asking about ratings, not reviews, which you confirmed). She already stated that she

checked the title page and can confirm that there are no identifiable issues regarding the ratings for your title "Know Fear".

And I don't think IMDb would answer the subsequent questions you posed. But perhaps they'll surprise me.

When I saw you "bump" the thread, I thought I should mention the "Solved" status, since that most likely means that bumping won't have any effect. 

We are an independent production company. This post concerns our film KNOW FEAR, film page is here: https://www.imdb.com/title/tt9191700/

THE ISSUE:

Our film had well over 1,450 user RATINGS ane we check again only to see that it has 465?  We tried to post on this question but it was marked SOLVED before we got the help we needed.  We tried to contact a member of the support staff and they said there was an attempt to quote "stuff the ballot" and "skew the results" we find it hard to believe that 1000 ratings on this indie film could be faked. We sent immediate return emails with no help from them again.  Now - from our perspective, IMDB has deleted 1000 mainly positive ratings, bringing our overall score to 4.4 instead of 5.5 (Indie filmmakers need these metrics to be as strong as possible as we do not have million dollar marketing budgets).  We have had well over 200,000 on a single Youtube platform alone called "Watch Movies Now" that plays with ads (this does not include Amazon, Tubi, Roku, etc).  Our first topic was marked SOLVED beofore we got what we are looking for below.

WHAT WE ARE LOOKING FOR:

A) Screenshot or data - this is our business to know and we want to see if a staff member can see what happened and if there is data (like a screen shot they can snap and share here) on what happened?

B) Purchased ratings - did someone "buy" these ratings and if so WHO would do that?  There is a rumor about this being a problem on IMDB and other sites with ratings.

C) Hackers - Is this a scam that happens to many IMDB film pages by hackers?  We want to see something that proves that these ratings needed to be deleted?  Was our page hacked/scammed and can IMDB staffers show us who is responsible?

This issue is not solved - we still need answers IMDB staff

Hello IMDB community, it appears it is possible to lose ratings - I noted that our page lost 1,000 user ratings suddenly one day - wondering what happened to them?  Here is the page: https://www.imdb.com/title/tt9191700/

Is this a flaw in the system?  Are people hacking IMDB now?