236 Messages
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4.6K Points
Field Browser Downgrade
Today the field browser has received a downgrade. When you add credits to a title and click on "Click here to copy existing credits from the series or other episodes." a completely different form to usual is now popping up, and the worst thing is it now only lets you select one credit per screen!
This is really not practical when I am adding episodes to a daily series. I need to be able to select numerous cast members who are repeated episode to episode, and you really cannot expect me to press the "Re-check these updates" button for every single cast member!
I have tried on both Microsoft Edge and Google Chrome in case it was a browser issue, as I know that this Sprinklr site stopped working on Edge a couple of weeks ago.
Anyway, please revert to the original selection box, as I am still battling the previous issue I reported where you have to click through numerous times when doing a big update in order to get rid of the error screen, or sometimes lose everything because it will not go. So cannot have this further obstacle on top!
Accepted Solution
Official Response
Michelle
Employee
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17.5K Messages
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313.8K Points
3 years ago
Hello All -
Our apologies for the inconvenience, we are now working on rolling back this change and all should return to normal working order shortly.
Thanks for your patience!
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Karen
153 Messages
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4.1K Points
3 years ago
Yes, I was just coming here to report the same issue. Very frustrating. I stuck with it for one episode but won't be doing more until this is fixed.
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clematt1000
272 Messages
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3.2K Points
3 years ago
Since today the Button "Click here to copy existing credits from the Series or other Episodes Button" has changed. Since today its only possible to add one existing credit, than i have to click on Check these Update to add another existing credit and so on
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adrian
Champion
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3K Messages
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72.5K Points
3 years ago
I hate the new design of this box but I can live with it as things change. However, it's usefulness has been seriously degraded. Now, after you select a person from this box, the box closes. Once it closes, you can not reopen it by clicking on it again? Seriously, how did this broken update get rolled out?
And, if you are going to change things, can we make them more useful, not less? This box could use several updates, like sorting by clicking on the column header and being able to have multiple ones open at the same time.
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Col_Needham
Employee
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7.3K Messages
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179.7K Points
3 years ago
@Vande Sorry about this. We have flagged the bug to the team for investigation (and thanks @adrian for the workaround).
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mark_wood_7055729
21 Messages
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828 Points
3 years ago
Hi everyone, I am relieved to say that this problem now seems to have been fixed. Having spent the morning battling with this problem to add the cast and crew credits for a sitcom episode broadcast last night when I came to submit some basic details for next week's episode a moment ago the Field Browser was back to its old self and I could add multiple credits from the window without it closing.
Phew, what a relief!
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ron3
386 Messages
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9.4K Points
3 years ago
Is there a thread here that details the changes implemented in this upcoming Field Browser enhancement? There are definately some changes I'd like to see added/fixed in a new version.
Thanks.
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ron3
386 Messages
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9.4K Points
3 years ago
Is there a thread anywhere that is talking about some of the recent submission system changes? Over the past couple of weeks I've noticed several changes that have affected the efficiency of the system, and would like to know what problems these changes are trying to solve. They have had a negative impact on my submissions, but maybe if I knew why they were being made, it would make the suffering more tolerable.
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Michelle
Employee
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17.5K Messages
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313.8K Points
3 years ago
Hi All -
Apologies for all the issues with the field browser.
Following customer feedback, the new field browser will continue to open in-line for the “Copy credits” functionality to allow the main form to be viewed at the same time but with the improved style and bug fixes applied. These bug fixes had been reported multiple times and this is our attempt to address them.
We understand that you might have more requests for improving the field browser and we’re happy to hear them and build forward. For now, we’re sharing a list of the bug fixes that we have implemented.
Current Experience
New Experience
Bugs that have been fixed
Known issues
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ron3
386 Messages
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9.4K Points
3 years ago
Michelle, thank you for the update, and details on what has changed.
While it may grow on me, I'm not a big fan (yet).
a) The "Click here to copy existing credits from the series or other episodes" contains far too much white space and doesn't show as many choices before scrolling is required. However, it is nice to see that the "Series" option has been fixed after many years.
Pro Tip: Clicking the "Click here to copy existing credits from the series or other episodes" text a second time opens it to fill the majority of the browser window, which helps.
b) On a mobile device, if you are zoomed in on the page before pressing the attribute field browser, it will open with portions (top/bottom, etc...) off screen. You will need to zoom out on the page to see all of the selection options. There is also too much white space.
c) In the attribute browser, if you click on a letter to narrow the results, and then click on the "Value" or "#" to sort the results, the previously selected letter (A-Z) is ignored, and all results are shown instead.
Thanks.
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ron3
386 Messages
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9.4K Points
3 years ago
I see now that this only seems to work on the desktop version, not the mobile version.
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adrian
Champion
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3K Messages
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72.5K Points
3 years ago
One upgrade I'd love to see with this (instead of this redesign) is that it opens to the season of the episode you are editing instead of the latest season (or even a future season that doesn't even exist yet).
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Michelle
Employee
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17.5K Messages
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313.8K Points
10 months ago
Hi All -
I'm circling back to this older thread to close it out. It is expected behavior that if you zoom into any web page it will crop everything out of view and so you have to zoom back out to see it.
If there is still an outstanding issue here, please let me know!
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