Z

1 Message

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70 Points

Friday, September 6th, 2024 12:22 AM

Closed

Solved

Website won’t load content in Safari for iPad

Website returns this message when selecting show:

“We are unable to load this content at this time. Please refresh the page or try again later.”

Employee

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7.3K Messages

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179.6K Points

3 months ago

@zeekmanzero Sorry to hear about the issues.  Since nobody else is reporting this, it is likely to be a local problem, so please follow the advice in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF and let us know what happens. Please pay particular attention to the point on disabling ad blockers and other plugins. 

9 Messages

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92 Points

3 months ago

Getting a we are unable to load this content at this time. Please refresh the page or try again later

been getting this message since yesterday.

Note: This comment was created from a merged conversation originally titled imdb content issue message

15 Messages

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266 Points

"We are unable to load this content at this time. Please refresh the page or try again later."

Started last night. 

Employee

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2.5K Messages

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26.2K Points

Hello tonyv77,

Can you help me posting more details about the error? A screenshot for the error and the link for the content you are trying to access? in order to help you taking a look.

Employee

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17.5K Messages

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313.8K Points

Hi @shatterdaymorn​ -

If you are still seeing the error, can you confirm your device/browser details and let us know what specific IMDb pages you tried accessing when the error displayed?  If you can provide screenshots this would also help our tech staff diagnose.

(edited)

15 Messages

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266 Points

It seems to be working now after I fiddled with some settings. I suspect it was the large expanding ad at the top of the page. When the problem appeared the page would load briefly before crashing to a white screen "We are unable to load this content at this time. Please refresh the page or try again later." The timing appears to match the top ad expanding. ~shrug~

9 Messages

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92 Points

3 months ago

The message does not show anymore but go only to a black blank screen when i am clicking on a title or performer name

I am able to get to the first page of a title or performer but when i click on to  get more information only a black blank screen appeared instead.

Note: This comment was created from a merged conversation originally titled response to Fran about message of content page not able to load

Employee

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17.5K Messages

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313.8K Points

3 months ago

Hi All -

Thanks for all the reports.  I have filed a ticket (#P153299189) for our tech team to investigate.  In the meantime, any further details you can provide, such as your device/browser information and any screen grabs to show the display, will be helpful for our team diagnose the issue.

Once there is an update I will also post that information here.

9 Messages

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92 Points

@Michelle​  Everything seemed to be on track again able to access all pages with no problems