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5 Messages

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124 Points

Saturday, January 6th, 2024 2:13 PM

Closed

Solved

Web and Mobile App data difference

Hi,

I sent a post about this issue but it seems like the problem still exists.

My total rating counts are different in web application and mobile application.

I attached the screenshots from my account (In mobile, the number is 10000. In web, it is 10003).

Employee

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708 Messages

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7.8K Points

2 months ago

Hi @ismolata,

Thanks for reporting this.

We've forward this issue to our tech team for further investigation and resolution.

We'll reply once we receive further information.

Thank you for your patience.

Employee

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890 Messages

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8.9K Points

Hello @ismolata, 

Can you please confirm if you are still facing the same issue?

Thanks in advance!

5 Messages

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124 Points

Hi Jon,

It seems like problem still exist. Counts look the same.

Thanks for your interest.

Employee

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890 Messages

 • 

8.9K Points

Hello @ismolata​,

Thank you for your answer, I've forwarded your answer to our tech team for further investigation and resolution. 

We'll reply once we receive further information.

Thank you for your patience.

5 Messages

 • 

124 Points

Hi @Jon,

I want to share additional information. When i use "Advanced Search" section and filter titles by "Restrict to titles I've seen" in web application; i saw 10002 results, which is again different from the counts i shared you earlier.

Also; when i filter my rated titles by "title type" seperately, both in web application and mobile application, i notice that counts are only different in "Movie" titles. I'm not sure it's related to root cause of the problem but might help when debugging the problem.

Kind regards.

Employee

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6.5K Messages

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169.7K Points

22 days ago

@ismolata Thanks for the additional information and sorry for the delay.  A ticket is open with the appropriate team to address this (reference #V1189127292). 

Employee

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6.5K Messages

 • 

169.7K Points

22 days ago

@ismolata This issue should be fixed now.  Please let us know if there are any further problems.

5 Messages

 • 

124 Points

Hi @Col_Needham ,

No problem at all. I checked and the problem seems to be solved like you said. Counst look same in both environments.

Thanks for your interest.