M

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70 Points

Thursday, May 30th, 2024 10:12 AM

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Unable to Access IMDb Profile Due to Forgotten Email Password

I am currently unable to access my (another) IMDb profile because I have forgotten my email account password. Due to this, I cannot use the password reminder or reset options typically sent via email. Could you please assist me in recovering or resetting my IMDb account under these circumstances?

Employee

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1.1K Messages

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11.2K Points

3 months ago

Hello @mdr_mse_jl,

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

  • The IMDb account e-mail address you want to recover
  • The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover
  • Please make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb account

 You can use the default filter in the link I shared above to contact our customer service.