134 Messages
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3.5K Points
There was an error. Please refresh the page
Did IMDb begin disallowing updates to My Lists, more specifically, the ability to add actors? Every time I try while signed in from Android phone using built in Chrome browser and no matter in Simple or Desktop mode I search in the add box and tap on a name and, bam, "There was an error. Please refresh the page" it changes to a pink rectangle with red font, no error code, refreshing does zero, signing out then back in does zero. Any team aware of this bug?? PS. You're no better than Fandango Rotten Tomatoes at this point I'm so sorry to share with you because they rank a negative ten out of ten stars for website usability.
Col_Needham
Employee
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7.2K Messages
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177.7K Points
2 months ago
@swtpete Thanks for the problem report and sorry for the inconvenience. We are not aware of any bugs here and there are no other similar problem reports from other customers so this is likely to be a local issue, sorry. Please follow the steps outlined in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF — pay particular attention to the points around ad blockers, VPNs, and trying different browsers. Since you are on an Android phone, please also try using the IMDb app and let us know if you see the same issues there.
Let us know what happens along with device details such as make, model, Android version, and browsers you tested. Also, please let us know over how long a period of time this has been happening? If it is just today then let us know the time it started (and hopefully) ended, along with in which time zone you are located.
Hope this helps.
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