Still no new episode notifications

Back in the spring I made a post after the banner notifications for new episodes for shows on my suddenly stopped. After a month or so of back and forth I was told it was fixed, even though it wasn’t. By then the fall-spring season of shows had ended and there aren’t a lot of active summer shows that I watch so I just let it go, hoping the issue would be legitimately fixed by the new fall season.

Well the new fall shows have started airing and the notifications still don’t work outside of a couple of HBOMax shows, Conan O’Brien Must Go and President Curtis. Anything on Apple +, ABC, CBS, FOX, and NBC doesn’t pop up as a banner or the in-app notification center.

I have tried tinkering with my settings, logging in & out, and even uninstalling & reinstalling the app. Nothing brings back the notifications. Any help to fix this would be appreciated. If this featured was removed, please bring it back.

Below are the current shows I am watching, as I was previously asked which shows were affected.

Slow Horses

Grimsburg

American Dad

The Simpsons

Futurama

Best Medicine

RJ Decker

It’s Always Sunny in Philadelphia

Animal Control

Line of Fire

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Martymccflyy

Employee

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208 Messages

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2.2K Points

21 days ago

Hi there @Spike2pt0,

I am very sorry to hear that this happen again on your end.

I see that the email notifications has been sent. Can you confirm that you have received the email notifications and the issue is only with the push notifications on your IMDb app?

Additionally, please share a screenshot of your notifications page displaying the last notifications you received and the notifications settings page on the app to pass this to our tech team.

Thanks in advance.

2

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S

Spike2pt0

13 Messages

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202 Points

@Martymccflyy I do still receive the notification e-mails, which I only signed up for after the app notifications ceased. The app is definitely the preferred and superior method to receive the notifications for myself, and I would like to unsubscribe as soon as possible from the e-mails.

As you requested I included the photos below.

The latest e-mail notification I received yesterday.
My in app notification settings.
& 4. The top few notifications from the app center. The only new episode notification is from President Curtis earlier in the week. Please let me know if you need to see further back.

I want to say that this is one of the best apps available, even with this issue. It is clear a lot of hard work goes into updating and maintaining the database & app, and I very much appreciate all that effort. The same goes for yourself and the rest of the support team. Even though this has been a persistent issue, which will hopefully be fixed sooner rather than later, I appreciate you taking the time to respond.

Thank you for your time and have a nice evening.

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21 days ago

0

Jon

Employee

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2K Messages

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20.3K Points

Hello @Spike2pt0,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

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21 days ago

0

Spike2pt0

Still no new episode notifications

Martymccflyy

Spike2pt0

Jon

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