jeorj_euler's profile

10.7K Messages

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226.4K Points

Sunday, April 26th, 2026

In Progress

Sprinklr Notifications Not Being Emailed

Since early September of 2024, Sprinkler has not been sending notifications via email, at least not to the email address by which I'm registered on here this website (and so contrary to my notification preferences settings). Is this a known common problem? Regardless, could the inconvenience ever be resolved?

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Employee

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96 Messages

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1K Points

28 days ago

Hi there @jeorj_euler,

In order to manage your IMDb Community email notifications, you will need go to your IMDb Community “Profile Settings ->  then under "Notifications & Preferences”  you will be able to unsubscribe by unchecking the relevant boxes.  Be sure to click the "Save Notification Preferences" once completed.

If you still don't receive any notification, please check your spam/junk folders to see if something arrived there. Check also your anti spam filters and make sure you explicitly allow incoming messages from the email domain: @alerts.sprinklr.com

10.7K Messages

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226.4K Points

I've done all that. And still nothing.

10.7K Messages

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226.4K Points

...that is so to speak. I will try doing something that would have the effect of whitelisting everything from alerts.sprinklr.com, but that probably will be ineffective (understanding that I'm not receiving email beings email is not being sent the first place). I see that the notifications used to come from a name at just sprinklr.com, no subdomain. I will certainly inform if notifications are still not being emailed, or if, to the contrary, future notifications are emailed.

10.7K Messages

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226.4K Points

I've whitelisted the domain name, and I see that notifications only show up on the  IMDb Community Forum hosted here on Sprinklr. They're not being emailed to the email address through which I'm registered here, for some reason.

Employee

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1.8K Messages

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18.5K Points

Hello @jeorj_euler​,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

10.7K Messages

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226.4K Points

27 days ago

Attached below is a screen capture of the settings page with no changes having been made to it nearly half a decade.