6 Messages
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242 Points
Sometimes no email confirmation for series where I am subscribed to (yes my country & email address is correctly filled in)
Hi,
Sometimes I get a confirmation email, sometimes not, for the same series.
In order to solve this problem I have then to describe & re-inscribe to that specific serie so the emails come in again for future appearing episodes of that serie.
Example -> Fallout S02E03 did not receive email notification, while I did for S02E01 & S02E02.
Best Regards,
Fred.
Accepted Solution
Michelle
Employee
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18.3K Messages
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321.9K Points
6 days ago
Hi Frederik_Vande_Velde -
We looked into the issue and found that, due to a technical problem on our end, notification emails were not sent that day, which is why you didn’t receive a confirmation for Fallout S02E03.
Our tech team has addressed the issue and will be closely monitoring the system to ensure notifications are sent correctly going forward.
We’re sorry for the inconvenience!
1
Jolene
Employee
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407 Messages
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4.1K Points
23 days ago
Hello there,
This is Jolene from IMDb support. Thank you for your message.
I'm working on your requests. I'll be in touch again as soon as I have an update.
0
Jolene
Employee
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407 Messages
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4.1K Points
22 days ago
Hello @Frederik_Vande_Velde,
Thank you for reporting this.As troubleshooting, please check your spam/junk/not wanted folder to see if the email notification is there. In addition and if possible, you can free up some space on your inbox to ensure emails are being delivered.
If that doesn't help, please provide us with the following information so we can review further:
• Device model:
• Operating system name and version number:
• Browser name and version number (if applicable):
• IMDb/IMDbPro app version number (if applicable):
(edited)
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