rating export 'in progress' issue

I initiated an export of my ratings years ago. It's stuck as 'in progress'. I can't cancel it or initiate a new export. I would like to run an export of my ratings and need help with this issue.

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Jon

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2K Messages

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20.1K Points

2 months ago

Hello @ymeimdbcommunity,

I'm sorry for any inconvenience you may have experienced. In order to help you please provide us with the following information:

Your device model (e.g. Mac/Windows)
Your device OS (e.g. 26 Tahoe/ Windows 11)
Your browser and version (e.g. Safari 26, Chrome 145.0.7632.26 / .27)
Have you cleared your cookies and cache?
A screen grab of what you are seeing when you try to export
Your IMDb Profile page

Thanks in advance!

(edited)

4

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Y

ymeimdbcommunity

4 Messages

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100 Points

Your device model: Mac
Your device OS: Tahoe 26
Your browser and version: Safari 26.3.1 (21623.2.7.111.2)
Have you cleared your cookies and cache? Yes
A screen grab of what you are seeing when you try to export: attached
Your IMDb Profile page: https://www.imdb.com/user/p.5x24dlim5b2jaj7ikz2vzcxjl4?ref_=ext_shr_lnk

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26 days ago

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Y

ymeimdbcommunity

4 Messages

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100 Points

@Jon forgot to tag you in my reply

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26 days ago

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Jon

Employee

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2K Messages

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20.1K Points

Hello @ymeimdbcommunity,

Thank you for your reply. Have you tried it with other web browsers? We look forward to your reply.

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26 days ago

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Y

@Jon Yes, it happened on all browsers. I am seeing there are new reports now so it's working. Not sure if you did something to fix it. The old export is still stuck pending but at least I can now create new exports.

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25 days ago

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ymeimdbcommunity

rating export 'in progress' issue

Jon

ymeimdbcommunity

ymeimdbcommunity

Jon

ymeimdbcommunity

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