Breumaster's profile

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Monday, April 27th, 2026

In Progress

Question about supported character encoding for polls

Last year, I ran into repeated issues where some polls could not be published in time due to problems with character encoding. It appeared that certain characters were being rejected by the system. Dan_Dassow suggested that this might be related to charset problems.

I would like to clarify which character encoding formats are supported on your platform. There are several commonly used standards, and at least one of them seems to cause problems. I would therefore appreciate guidance on which formats are allowed.

From my understanding, the most relevant ones are:

  • ASCII (this appears to work)
  • Unicode (unclear)
  • UTF-8 (unclear)
  • UTF-16 (unclear)
  • UTF-32 (unclear)
  • ... ?

I am particularly concerned about future polls, for example related to Eurovision Song Contest entries, where artist names and song titles may include extended characters (e.g., Danish letters or other special characters). I would like to ensure that these can be used without issues.

It has also been observed that some special characters were accepted in the past and are still present in older poll entries, while more recent attempts to use similar characters have failed.

Could you please clarify which character encoding and character sets are fully supported, and whether there are any restrictions on specific characters? If I  know the charset which is to be used, I can create the polls in a better way and let check chatGPT if the Intros and options are conform.

Thank you,

Breumaster. :D

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Employee

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27 days ago

Hi @Breumaster,

In order to investigate this further, please share a screenshot of the error message you receive when you try to publish the poll.

Thanks in advance

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@Martymccflyy​ 

I myself can't publish poll. The Poll board admins do that part. You can ask Dan_Dassow he is integrated into that process.

(edited)

Champion

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@Martymccflyy​ 

The current error message is just "Unexpected error".

 

This error appears if unsupported characters are used in the list that is used as the basis of the poll. Even though the poll feature was updated last year, this issue has persisted. We usually try to identify the unsupported characters and ask the poll author to change them.

I believe characters from ISO-8859-1 (Latin 1) are supported, though that may not be the full answer to the question.

My example is from trying to use this list, where the problem may be that a "non-breaking hyphen" has been copy-pasted into the text, and possibly an apostrophe.

https://www.imdb.com/list/ls4158205499/

Please note there was also a post about the issue here some months ago where Michelle said it was sent to a tech team:

https://community-imdb.sprinklr.com/conversations/champions-corner/getting-an-error-message-when-trying-to-push-a-poll/6927c4bf37ae26634ef86dd1

(that thread can't be viewed by all users since it's in a special section)

Peter

volunteer poll admin

(edited)

Employee

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Hello @Breumaster​ and @Peter_pbn,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.