Not Receiving Watchlist Email Notifications

Hi, I already reviewed that page and confirmed that my settings match the recommendations, but I'm still experiencing the issue. Thanks

@ferimdb​  Thanks for confirming.  In that case we will need the following:

1. Which country you have selected on https://www.imdb.com/registration/details/ 
2. To which URL you are redirected when you visit https://www.imdb.com/profile/ 
3. An example set of 3-5 titles which were on your Watchlist ahead of their US release dates and for which you expected notifications yet did not receive them.

This will help us trace the problem. 

Hi,

1. United States. I also previously tried setting it to United Kingdom, but the issue remained the same.
2. https://www.imdb.com/user/p.zccpjwqr3oiturrcrku6vfwemm
3. Series with recent episode releases (I added the entire series to my watchlist, not individual episodes):
   https://www.imdb.com/title/tt4934214/
   https://www.imdb.com/title/tt2861424/

Thanks

@ferimdb​  Thanks.  This is enough information for someone from the customer service team to file a ticket. It should be done some time in the next 24 hours (given this is a weekend day). 

Hi @ferimdb​,

I've forwarded this information to our technical team for further investigation, ticket reference P463056468. We will let you known when we receive an update on this.

Thank you in advance for your patience.

Hello @Jason​,

We have the two following email settings: 

• Watchlisted Show on Tonight - When a show from your Watchlist is airing, we will send you a short message.
•  Watchlisted Movies in Wide Release - When a movie on your Watchlist is about to release, we will send you a short message. 

You can adjust this via your email preferences.

Please note that if you switched your country recently that stops you from receiving notifications as you used to do. In order to receive TV watchlist emails, you can change your country code to US. 

Please visit our help pages to find the steps to update your country code. 

@Jon​ Yes, I know.... none of that is the issue. Thanks.

Hello @Jason​,

Please confirm and write us back with the following:

• Device model

• OS version number

• IMDb App version number

• A screenshot of your notification preferences settings 

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.For more information about how to access this information or for troubleshooting tips, please visit our Help article. 

Hi @Jon​, I think there may have been a mix-up between the issues. This one is about email notifications, not mobile notifications. Jason and I have already provided the relevant information above. Thanks!

Hello @ferimdb,

Thank you for clarifying.​ 

@Jason​, I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

@Jon​ Excellent, many thanks and thanks out to @ferimdb for helping to clarify.

I've found the link to the same issue that happened 3 years ago... not sure if it maybe tmi, but def seems like the same issue. @Col was involved in the fix on that as well...

This was the link: Not getting "Watchlisted Shows on Tonight" notification emails

Know this is hard to pin down from prior experience.... thanks for all the hard word looking into it.