Not getting email watchlist

Thank you for responding. I log into IMDb daily, so I don’t think that is it. I’ve done all the troubleshooting and still nothing. The notices just stopped. Am at a loss why. And not sure what to try. 

@Kathykdt​ Thanks for confirming.  We assume that you have also not opted out of all emails from Amazon recently either? If not, please let us know 2-3 titles from your IMDb watchlist for which you expected to receive notifications and yet did not.  This will allow the software team to investigate the problem.  

@Col_Needham​ I have not opted out of emails. I got one this morning telling me what is coming in February. The only emails I’m not getting are the watchlist. Here are some of the titles I haven’t received 

Will Trent, Law and Order (SVU and original) High Potential, Doc, Greys Anatomy. 

I know more than three but hopefully this helps. 

thank you for you help

@Kathykdt​ Thanks; this will be enough for the team to investigate. 

I have the same issue. Watchlist emails have stopped. I am signed in. I'm subscribed. I changed nothing on my end.

@fernrabil​ We assume you have tried the same troubleshooting steps as recommended above? If so, similarly please let us know 2-3 titles from your IMDb watchlist for which you expected to receive notifications and yet did not. Thanks. 

Assumption correct. The Pitt, SNL, Real Housewives of Beverly Hills,  

A Knight of the Seven Kingdoms. Basically all shows on my Watchlist with new episodes. Thanks 

I have the same issue. Not getting an email with daily watchlist. I’ve done nothing different and haven’t gotten an email for a couple days. The last one I did get did not include Bridgerton & others. It’s getting annoying honestly. This issue happens repeatedly & represents 90% of the posts I make here. 

@MmovieLoverr​ I had to set reminders on my phone lol. I did hear from @col_needham so hopefully they're working on a fix!

I hope they are working on a fix too. I’m still getting other type of emails from them, just not watchlist emails. It makes no sense. 

@Kathykdt​ Yes, the team is investigating at the internal ticket reference for this is #D386379978

@MmovieLoverr​  Thanks for the problem report and sorry for the inconvenience.  We note that your Sprinklr email address is not registered on IMDb, so please can you let us know the URL to which you are redirected when you access https://www.imdb.com/profile/ and we can add your IMDb account details to the investigation ticket. 

@Col_Needham​ I just got an email watchlist for The Pitt and Lincoln Lawyer. Yay!

Is the issue fixed? 

thank you! 

@Kathykdt​ me too!! :)

@Kathykdt​ / @fernrabil It is a case of “yes” and “no” — sorry — the underlying problem is that each day a job runs to build a list of customers who need to be notified for that day and it is this process has become unreliable due to changes in systems elsewhere.  It clearly worked today, but equally it could fail again tomorrow, sorry.  The team still need to work on changes to make it 100% reliable again.   

Thank you for explaining. Hopefully it all gets fixed soon

Thanks ! Moving in the right direction. 

oh no! it seems to have been working for me. I got email for yesterday's The Pitt

@ MmovieLoverr​  oh no!! I got one for yesterday's the The Pitt. I thought it was working again. good luck!