10 Messages
•
162 Points
No watchlist emails
Ever since I downloaded the app, I stopped receiving emails about new realeased films from my watchlist and it's causing me to miss out on shows
10 Messages
•
162 Points
Ever since I downloaded the app, I stopped receiving emails about new realeased films from my watchlist and it's causing me to miss out on shows
Col_Needham
Employee
•
7.3K Messages
•
179K Points
1 year ago
@Polyque3n Sorry to hear that. Please see https://help.imdb.com/article/imdb/general-information/manage-your-email-subscriptions-and-watchlist-notifications/GFSALECHJBMR4U5B for more information. After confirming all of your subscriptions as described, if you are still not receiving the emails please let us know:
1. In which country are you located and does that country match the settings on https://www.imdb.com/preferences/general
2. The titles of 2-3 items on your watchlist which have a release date on IMDb in your country yet for which you did not receive a notification.
(edited)
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Polyque3n
10 Messages
•
162 Points
1 year ago
I posted recently about NOT receiving emails about films that are on now from my watchlist. I started to notice this when I installed the app instead of using the site. I used to get them but now anymore. I don't understand why. I got assistant and was told to update my country origin and other stuff and it didn't work. I am missing out on shows that I really love
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Col_Needham
Employee
•
7.3K Messages
•
179K Points
1 year ago
@Polyque3n Sorry to hear, in that case please post:
1. A screen-grab of https://www.imdb.com/preferences/general
2. A screen-grab of https://www.imdb.com/preferences/email
3. The titles of 2-3 items on your watchlist which have a release date on IMDb in your country yet for which you did not receive a notification.
This will help us diagnose the problem, thanks.
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