O

3 Messages

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92 Points

Saturday, May 4th, 2024 2:43 PM

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My lists disappeared

All my lists disappeared. Now there is only one which I didn't make. Help!

3 Messages

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92 Points

Oh! Thank you! You are absolutely right. It appears I have 2 accounts with the same name. I was unaware of that. In the past I changed the email address. That must have created a new account. I must see how to delete the first one and retrieve my original screen name. Thank you again mister, for your quick help.

3 Messages

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92 Points

4 months ago

@Col_Needham https://community-imdb.sprinklr.com/users/5f495568917fbb5af045ca7b   I realise I can't delete my old one without deleting valuable information about ratings and such. Please could you tell me if there is a way to merge those 2 accounts so that all the information is kept? And with the original screen name oudzeikwijf, but the new mailadres?

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@Oudzeikwijf​ No sorry, it is not possible to merge accounts. If you want to keep the original screen name, you need to delete the account at your new email address and then change the email address attached to the original account over to your new email address.  This process is described at https://help.imdb.com/article/imdb/common-issues/why-do-i-get-an-error-message-when-i-try-to-update-my-email/GVPJBHV6ZQTH4P8B

However, note that before you delete the account, if there are any ratings, lists or other data which you wish to keep, you should export it and it will need to be manually added to the remaining account. 

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