bradley_kent's profile

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Friday, July 14th, 2023 7:08 AM

Closed

Solved

MAX (sign up now) ad ...

at the top of the page is bleeding down into the page, so it is impossible to read the text underneath.  (Try searching a title like “Three Secrets")

And, on some pages, it appears like an upside-down “L,” partially running down the right side of the page.  (Look to the obits page for this.)

15 Messages

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282 Points

1 year ago

It's affecting every title reference view.

Employee

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1 year ago

@bradley_kent  Thanks for the problem report.  This is a misconfigured ad which is affecting every page on the site in the US which has not yet been switched to the new technology, sorry.  

One way around it is to opt-out of reference view via https://www.imdb.com/preferences/general although note that some title subpages are still on the old technology and have the same issue. 

We have alerted the IMDb ad team. 

Employee

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177.9K Points

1 year ago

The problem ads have been removed from these pages so things should be recovering soon.  Thanks again for the problem reports and sorry for the inconvenience. 

1.3K Messages

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Still happening.  Guess it will be corrected “in time."    

Employee

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7.2K Messages

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177.9K Points

@bradley_kent​ Please can you send us a screen-grab of https://www.imdb.com/title/tt19770238/reference — the ads were removed from those pages hours ago, shortly after this was reported, and as you can see there have been no further reports.  We cannot explain why they would still be running for you, but a screen capture of the problem will help the team diagnose why this would be the case. 

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The screen grab will not work.  Go here for one example:

https://www.imdb.com/search/name/?death_date=2023-01-01,2023-12-31&sort=death_date,desc

And another:

https://www.imdb.com/title/tt0060801/reference/

Barbie and other ads are fine, but NOT MAX.

Go here for another example:

https://www.imdb.com/title/tt0043045/reference/

This is apparently happening with EVERY page that has the MAX ad.  That ad should be taken down until it can be configured correctly.

(edited)

1.3K Messages

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23.1K Points

Problem now seems solved.  Thanks.

15 Messages

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282 Points

The Max issue is back.

Employee

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7.2K Messages

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177.9K Points

@robertdimucci661​ Sorry about this.  Thanks for the problem report. Today's issue is now being handled in https://community-imdb.sprinklr.com/conversations/imdbcom/is-there-anywhere-to-report-web-page-problems/64b53f6e3d93fb78e915f4a3 

The fix applied on Thursday/Friday clearly did not stick, sorry. 

Employee

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7.2K Messages

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177.9K Points

@robertdimucci661​ This should be fixed now.  Thanks again for reporting it again and sorry you had to report it again.