L

9 Messages

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164 Points

Wednesday, September 13th, 2023 5:15 PM

Closed

Solved

List tracking error

For some reason my lists aren't adding up when i add new things and it has been making editing their order a difficult process. On one of my lists (Great actors and actresses - IMDb), the supposed number of entries doesn't match up with the actual number. That's not an issue on its own, but on the other one where this also happens (Seen (and want to see) - IMDb) there's an error with the ordering, where positions duplicate and some movies just don't show up on the list. I try to keep my lists as organized as possible, but because of the finnicky listing, it's a hassle to do. Are there any fixes to this or is it just a bug?

Employee

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1.6K Messages

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16.5K Points

1 year ago

Hi @LukasSpathis,

Thank you for your report of this issue. I have filed a ticket (ref. #D97097800) with the appropriate team for investigation.

I will update this thread once this issue is resolved.

Cheers!

(edited)

Employee

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1.6K Messages

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16.5K Points

Hi @LukasSpathis,

I can confirm that the ticket has been resolved with the list numbering being fixed.

I hope this helps!

9 Messages

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164 Points

@Ozzy​ Much appreciated!

9 Messages

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164 Points

@Ozzy​ Update: It's seemingly back, unfortunately.

(edited)

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis​, 

Thank you for letting us know. I've reported this to our tech team. We'll circle back once we have updates on this matter.

Employee

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17.2K Messages

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310.3K Points

1 year ago

Hi @LukasSpathis -

Your lists should now be ordered correctly.  Otherwise, do let us know if you experience the issue further.

Cheers!

(edited)

9 Messages

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164 Points

@Michelle​ Unfortunately, it seems like it's back. I'm not seeing a disparity between the number of entries shown and actually present, but i'm getting repeating numbers while adding new titles again.

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.​ 

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis,

I can confirm that this issue is now resolved. I apologize for any inconvenience this may have caused.

Please check it and let us know if you experience the same issue.

​ 

9 Messages

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164 Points

@Jon​ It's back again! I wouldn't get too comfortable when you fix it again lol.

Also, there's a new-ish issue with my list of titles, as when i'm editing, the page always displays with one movie short of what's supposed to be there.

9 Messages

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164 Points

@Jon@Ozzy @Michelle  Nevermind. Upon further review, the whole thing is back, not just a missing title per page.

The "1413 titles" text between the refine search options and the actual titles is correct, but the list says there's more than what's actually there.

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis​,

Can you please provide us with the URL link of the list where you see this issue?

Thanks in advance!

9 Messages

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164 Points

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis​,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

Employee

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1.1K Messages

 • 

11.3K Points

Hello @LukasSpathis​,

We can confirm that this issue is now resolved. I apologize for any inconvenience this may have caused. 

9 Messages

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164 Points

@Jon​ It's back again (again). Is there something I'm doing wrong on my end? This has happened a ridiculous amount of times.

Employee

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107 Messages

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1.1K Points

Hello @LukasSpathis,

Thanks for reporting.

For more information regarding the bug in the lists please read thread here:

https://community-imdb.sprinklr.com/conversations/imdbcom/list-bug-still-not-fixed/6504f03535e0d576dc4e10a2?commentId=6507cefa2074f313ba262786&replyId=6507d3eb35e0d576dc4e8bd2 

Can you please provide us the link to the list in question and we will forward it to the appropriate team and they will get it fixed for you.

Thanks in advance.

9 Messages

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164 Points

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Unfortunately this is a long-standing bug in the lists system which especially affects large lists.  The lists system is now over 13 years old and is some of the oldest remaining software on IMDb. We are actively working upon its replacement as part of the on-going design and technology migration, which will address the issues.

 

In the meantime, as we recently wrote here:

 

If you have access to the IMDb iOS app via an iPhone or iPad, this is best way to manage lists on IMDb.  I have hundreds of lists, both private and public, which I manage via our app. 

 

The web interface will improve once it moves to the new technology, but right now the iOS app is the gold standard list implementation

 

Hope this helps and sorry for the inconvenience in the meantime.

​ 

Employee

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1.1K Messages

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11.3K Points

Hello @LukasSpathis,

We can confirm that this issue is now resolved. I apologize for any inconvenience this may have caused.