5 Messages

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110 Points

Monday, August 31st, 2026

Acknowledged

Links in ImDB emails not working from either emails on my PC or emails on my Android

I used to be able to click on a link within one of your emails and I think a few months ago the links quit working. This behavior happens when I try the link from the Outlook email on my PC or the email on my phone. I also tried various key combinations and that didn't help either. Any ideas?

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Employee

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8.6K Messages

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196.1K Points

7 days ago

Unfortunately we do not control what happens to our emails after they have been delivered.  It sounds like you may have some security setting enabled which is interfering with ability to click the links.  All we can suggest is trying a different mail reading app or checking for online help, for example, try this in a search engine: "Links in emails from IMDb.com are not active when I view them in Outlook" 

Hope this helps. 

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110 Points

What's really weird about this is that I have no problems clicking on links in other emails. It just seems to be happening on emails from IMDb.

5 Messages

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110 Points

I also found that I can click on links in emails that aren't IMDb generated and have no problem with those links. So that makes me think the problem might be specific to just IMDb emails and not from Outlook itself.

Employee

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181 Messages

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1.9K Points

Hello @jmhga44​,

For further review, please provide a screenshot of the email with the links not working.

Thanks in advance. 

Employee

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8.6K Messages

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196.1K Points

@jmhga44​  What about other email clients? 

5 Messages

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110 Points

I use Outlook to handle my AOL emails. Maybe I can check the email from AOL itself and see if the links act the same.

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110 Points

Tried checking it from the AOL email interface. The links acted the same way.

Employee

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8.6K Messages

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196.1K Points

@jmhga44​ If you search for "AOL email is removing live links from messages" it provides the following solution:

AOL Mail turns off live links in messages from unknown senders to protect you from security threats. [1] How to Enable Links in AOL Mail Click the Settings (gear) icon in AOL Mail. Select More Settings. Go to Security and Privacy or General Settings. Find the option that says "Disable links in mail from unknown senders" or "Hide images & disable links in mail from unknown senders" and uncheck it. Click Save. [1, 2, 3]
    As we noted earlier, the emails are sent with working links so the problem is on the display side, not on the send side, and it looks like the above ought to solve the problem.  Hope this helps.