5 Messages
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170 Points
I've lost my password and the email is no longer active
Hi. For months, I've constantly tried to log in to my IMDB account, but unfortunately, I have lost my password, and the email address that is attached to it is deleted, thus making it harder to recover it. Is there any chance to retrieve the account and change the email address to an active one?
Jolene
Employee
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226 Messages
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2.3K Points
2 months ago
Hello, Thank you for your message! In order to help you with your request, I recommend you to contact our customer service here: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true. Please remember to include the following information in your message: o The IMDb account e-mail address you want to recover o The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover
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