6 Messages

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124 Points

Monday, July 8th, 2024 4:55 AM

Closed

Solved

Is it possible

To re-add my ratings to a new account, because i lost access to my old account, but i always have my ratings export

Employee

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186.2K Points

1 year ago

(edited)

6 Messages

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124 Points

@Col_Needham I don't think it's possible, because i lost my email access long time ago, and forgot to change it on my account, now after pc update my imdb account logged out and i can't access it, because it asks email conformation But if it still possible i can try to contact them Maybe you can direct me where i can do that?

(edited)

Employee

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Employee

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Hello

6 Messages

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124 Points

1 year ago

@Col_Needham @Sally How long it usually takes? Because i wrote an appeal 3 days ago and still got no answer

(edited)

Employee

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Hello @emailmonther​, Have you already contacted our customer service? If you haven't. To help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message: The IMDb account e-mail address you want to recoverThe new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recoverPlease make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb accountYou can use the default filter I shared above to contact our customer service team.

6 Messages

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124 Points

@Jon​ Yeah i did, i gave all information they asked, and they said they will contact me later But now 4 days later still nothing

(edited)

Employee

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1.4K Messages

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14K Points

Hello @emailmonther​, Have you contacted our customer service team with the old IMDb account you want to recover? If you have, please try to contact again but with the new email address and include in your message the email address of your old IMDb account. Also, check your spam/junk folder to see if our team has already answered you.

6 Messages

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124 Points

@Jon​ Okay i will try that, because there is no answer still anywhere

6 Messages

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124 Points

1 year ago

@Col_Needham @Jon @Sally Thanks guys for the help, i got my account back.