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70 Points

Wednesday, August 9th, 2023 10:08 PM

Closed

Solved

imdb.com website page is not displaying correctly

IMDB.COM is not displaying pages properly on macos both Chrome and Safari. I am not running adblocks. I cleared cookies and cache and still the same issue.

Even I uninstalled Chrome and then reinstalled it and still the same the problem. Any help please? Thank you.

Employee

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7.2K Messages

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177.9K Points

1 year ago

@fkats2023 Thanks for the problem report.  Ordinarily we would direct you to https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF but it seems like you have tried everything there already. 

We are not aware of any large scale issues with IMDb, however, there have been a few isolated instances of similar problems reported here recently.   May we ask in which country you are located? 

As we wrote on another thread ...

If you have a VPN, please try disabling it, or better, if you have another network available (for example, using your phone as a WiFi hot-spot) try again using that and let us know. 

Please let us know how it goes. 

(edited)

Employee

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7.2K Messages

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177.9K Points

@fkats2023 In addition to trying another network as suggested above, please can you provide screengrabs of the home page along with an example title page and an example name page where you are seeing the issue?

Employee

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7.2K Messages

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177.9K Points

1 year ago

@fkats2023 Please can you let us know if you are still experiencing this error or whether the site is now working okay? 

Employee

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7.2K Messages

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177.9K Points

@fkats2023 It appears this is likely an issue with Norton VPN — are you using this software? If so, disabling it will fix the problem (and then please complain directly to Norton so they can fix it in future updates).