14 Messages
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392 Points
IMDb impossible access
Hi. Impossible all this morning to access IMDb site from Europe with an error message ERR_CONNECTION_TIMED_OUT . I tried many times with Edge and Chrome .
The problem concerns the access with laptop not with mobile application. Am I alone ? Thanks.



Frances_Milena
Employee
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26 Messages
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476 Points
15 hours ago
Hi @yves_alexandre,
Thanks for the problem report. Since other customers are not reporting similar issues, this might be a local issue for you.
Kindly take a look on guidelines below and see if you are able to fix it:
https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#fixes
https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF?ref_=helpsrall#
If you've confirmed that your device meets the above criteria and have followed the suggested troubleshooting steps, but are still experiencing the same issue.
Please provide us the following information:
Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.
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