yves_alexandre's profile

14 Messages

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392 Points

Sunday, December 7th, 2025

Solved

IMDb impossible access

Hi. Impossible all  this morning to access IMDb site  from Europe with an error message ERR_CONNECTION_TIMED_OUT . I tried many times with Edge and Chrome .

The problem concerns the access with laptop not with mobile application. Am I alone ? Thanks.

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Employee

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26 Messages

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476 Points

15 hours ago

Hi  @yves_alexandre,

Thanks for the problem report. Since other customers are not reporting similar issues, this might be a local issue for you. 

Kindly take a look on guidelines below and see if you are able to fix it:

https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#fixes

https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF?ref_=helpsrall#

If you've confirmed that your device meets the above criteria and have followed the suggested troubleshooting steps, but are still experiencing the same issue. 

Please provide us the following information:

  • Device model
  • OS version number
  • IMDb app version number (If app is working leave it blank)
  • Description and screengrab of the issue you're experiencing, including any steps to reproduce the issue

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

14 Messages

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392 Points

Hi again Frances :)) 

Happy news. My connection with IMDB is back on my computer just after my reply to your message. So I don't know what happened this morning. Anyway I thank you for your answer 

Have a good day. Regards. Yves from Malta.