blink192's profile

6 Messages

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122 Points

Sunday, February 8th, 2026

Solved

IMDb account at risk due to Amazon account block. Escalation attempts unsuccessful

Hello everyone,

I'm writing here because I'm in a difficult situation and I'm really worried about losing access to my IMDb account.

My IMDb account is linked to an Amazon account that has recently been blocked due to an account verification issue.

I have already submitted all requested documents to Amazon multiple times:

  • My valid passport
  • A rental agreement for my current residence (It can not be dated for last 60 days because it's long term agreement signed a year ago)
  • A bank statement confirming tax payments for the last month
  • Purchase receipts issued to my residential address
  • A document confirming my status as a private entrepreneur
  • A bank statement that includes my residential address
  • An invoice for the last month for company I work for
  • A verification letter from the company I work for
  • A utility bill for my current address

but the verification process is still ongoing and there is no clear resolution. I simply receive a response without any explanation as to why my documents are not suitable, and they ask me to send new ones. And so it goes round and round for two weeks.

I have called Amazon customer support three times regarding this issue and explicitly asked for my case to be escalated for manual review. Unfortunately, despite these escalation requests, the problem has not been resolved yet and I have not received a clear answer on how to protect my IMDb account while Amazon verification is pending.

Important point:

My main concern is not the Amazon account itself.

What really matters to me is keeping my current IMDb account, which I've been using for years and which contains important information and history (for over 10 years).

My questions:

Is there a way to preserve or recover an IMDb account independently of an Amazon account? I do not want it to be linked to Amazon account. 

Can IMDb support manually relink my IMDb profile to another Amazon account or protect it while Amazon resolves their verification?

Has anyone here experienced a similar issue, and how was it resolved?

Please help.

Thank you very much in advance for any advice or help.

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Employee

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1.7K Messages

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16.7K Points

3 hours ago

Hello @blink192,

I'm sorry for any inconvenience you may have experienced. In order to help you with your request, I recommend you to contact our customer service team.

Employee

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1.7K Messages

 • 

16.7K Points

Hello @blink192,

Our customer service team has reached out to you directly for assistance with your account.​ 

6 Messages

 • 

122 Points

3 hours ago

I see my new comments here are private, not sure I'm doing it right, how to make them visible to everyone

I have just submitted the verification form once again, and I immediately received an automated response. 

no-reply@amazon.com

11:02 PM (8 minutes ago)to me

Hello,

We have temporarily placed your Amazon account on hold and canceled any pending orders or subscriptions because we detected unusual activity on it.

To restore access to your account, sign in and follow on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours.

We are sorry for any inconvenience this may have caused.

Sincerely,

Account Specialist

Amazon.com

But it is impossible to complete. Account is blocked/closed.

(edited)