1 Message

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70 Points

Thursday, December 18th, 2025

Solved

I’m unable to access my old IMDB account on my new iPad. My user name is “mathcree”.

I recently purchased a new iPad and I’m unable to access my IMDB account on my new iPad. I joined IMDB in Jan 2013. My user name is “mathcree”. I tried the email the addresses I probably used back in 2013 but they were not recognized.  I really enjoy the app and generally access it daily when we are watching tv shows and movies. It would be very unfortunate if I had to loose my history of watched and watch list movies and shows that I’ve accumulated over the years, along with the “Top picks for you” that IMDB recommends.

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Employee

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1.6K Messages

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16K Points

6 hours ago

Hello @Mathree,

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the IMDb account e-mail address and user ID you want to recover.

You can use the default filter shared above to contact our customer Service team.