1 Message
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70 Points
I set up an account (through amazon) with an inactive email.
I set up my IMDB account through Amazon. The amazon account had an email account that is no longer in use associated with it. When I try to update my credits it takes me back to my IMDB account which tells me I need to confirm my account on the email address that is no longer in use. I have no idea what to do. I can't access that email to confirm it and IMDB will not let me change the email account or do anything to my profile. Does anyone have any recomendations?
Edward
Employee
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730 Messages
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8K Points
2 years ago
Hello @dsk, If you have access to your IMDb account, but you're having trouble with the email of your Amazon account linked, we recommend unlinking your Amazon account so you can link another one. Please keep in mind that IMDb and Amazon accounts cannot be unlinked while there is an active IMDbPro membership. Therefore, if you would like to proceed with unlinking the Amazon account, we will need to cancel your IMDbPro Free subscription. Please keep in mind when you end your IMDbPro Free Subscription, you will not be able to recover the following on your IMDb and IMDbPro pages: IMDb page management: Your IMDb page will no longer be claimed and your connection between your membership and your page will be severed.Page Controls: Any display preferences set via your IMDbPro membership will be removedSelf-verified information: Any additional information (including the Personal Details, Performer Profile, and Guild Affiliations) added via your IMDbPro membershipAdditional Awards and Credits: Any self-verified awards or credits added via your IMDbPro membershipVanity URL: Your set Vanity URL will no longer be functionalOnce you've unlinked the Amazon account, this will free up the IMDb account to be linked with your preferred account and renew your IMDbPro membership.
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