1 Message
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70 Points
I lost access to my account
Hello, I received a request to change my password, and after I did that and signed in, I realized that my original account, "Dagmar Edwards"—https://www.imdb.com/name/nm0480111/—is no longer on IMDB. Instead, now I have access to an ancient account, "dagmad" https://www.imdb.com/user/ur2261380/. This is not my profile account, and I would like to ask you to help restore my primary account—email mrsred666@icloud.com — to my profile. For some reason, when I click on the IMDbPro version, the primary profile is correct: https://pro.imdb.com/name/nm0480111 Can you please help? Thank you, Dagmar Edwards
Col_Needham
Employee
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7.7K Messages
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184K Points
18 days ago
Your IMDb.com name page is located at https://www.imdb.com/name/nm0480111/ and it loads fine for us. Please let us know if you are still having problems accessing it. The other page is your user account and this is also operating as expected, so there is no problem here. For an explanation of the difference between a user account and a name page, please see https://help.imdb.com/article/imdb/general-information/what-s-the-difference-between-an-imdb-page-and-user-profile/GHQEDYZ5DJ5Y8G5S Hope this helps.
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