I am not getting emails for the watchlist

Hi, I have a problem that seems many others have or had. I am not getting emails for the watchlist But I get email in general from imdb , for example recoment a show. I also have checked that my settings are correct

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Martymccflyy

Employee

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145 Messages

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1.5K Points

9 days ago

Hi @dac,

I've reviewed your IMDb account, and confirm that 5 notifications of "from your watchlist: On tonight" have been sent in the last 30 days. The notifications are for new episodes of the titles on your watchlist "Star City", "From" and "Avatar: the last air bender". Can you confirm if you are able to see this notifications?

If not, please check your spam/junk/unwanted messages inbox on your email. Check your anti spam filters and make sure you explicitly allow incoming messages from the email:

account-update@imdb.com
do-not-reply@imdb.com
do-not-reply-here@imdb.com

Additionally, please confirm the titles listed in your watchlist that you are expecting notifications but not receiving the notification.

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dac

4 Messages

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120 Points

@Martymccflyy

I got the notifications you mentioned befero.

The last notificatioin I got was for "star city" ep8 at 10nth of July. After 10nth of July I got nothing, I didn't got notification for "silo" or "house of the dragon" or "stuart fails to save the universe". No notifications at all for watchlist after 10 of July (but I get other IMDB EMAILS except for watchlist). And also the region settings are ok, to usa.

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3 days ago

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Martymccflyy

Employee

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145 Messages

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1.5K Points

Hi @dac,

Sorry to hear that.

I've forwarded this information to our technical team for further investigation, ticket reference V2303195108.

We will email you back when we receive an update on this. Thank you in advance for your patience.

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2 days ago

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dac

I am not getting emails for the watchlist

Martymccflyy

dac

Martymccflyy

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