I am not getting emails for the watchlist

Hi, I have a problem that seems many others have or had. I am not getting emails for the watchlist But I get email in general from imdb , for example recoment a show. I also have checked that my settings are correct

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Martymccflyy

Employee

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181 Messages

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1.9K Points

2 months ago

Hi @dac,

I've reviewed your IMDb account, and confirm that 5 notifications of "from your watchlist: On tonight" have been sent in the last 30 days. The notifications are for new episodes of the titles on your watchlist "Star City", "From" and "Avatar: the last air bender". Can you confirm if you are able to see this notifications?

If not, please check your spam/junk/unwanted messages inbox on your email. Check your anti spam filters and make sure you explicitly allow incoming messages from the email:

account-update@imdb.com
do-not-reply@imdb.com
do-not-reply-here@imdb.com

Additionally, please confirm the titles listed in your watchlist that you are expecting notifications but not receiving the notification.

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D

dac

7 Messages

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150 Points

@Martymccflyy

I got the notifications you mentioned befero.

The last notificatioin I got was for "star city" ep8 at 10nth of July. After 10nth of July I got nothing, I didn't got notification for "silo" or "house of the dragon" or "stuart fails to save the universe". No notifications at all for watchlist after 10 of July (but I get other IMDB EMAILS except for watchlist). And also the region settings are ok, to usa.

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2 months ago

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Martymccflyy

Employee

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181 Messages

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1.9K Points

Hi @dac,

Sorry to hear that.

I've forwarded this information to our technical team for further investigation, ticket reference V2303195108.

We will email you back when we receive an update on this. Thank you in advance for your patience.

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1 month ago

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Martymccflyy

Employee

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181 Messages

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1.9K Points

Hi @dac,

Our technical team have fixed the notifications issues. Let us know if you experience any other problem with the email notifications.

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1 month ago

0

D

dac

7 Messages

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150 Points

Hello again, I think I have the same problem again. I don't know why it is happenning. I can't imagine it is something I am doing, I am not messing with my account settings.

I also have to mention that I never thanked you for your help one month ago, thank you a lot.

(edited)

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3 days ago

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Martymccflyy

Employee

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181 Messages

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1.9K Points

Hi @dac,

I am sorry to hear that this happen again. Could you confirm the titles from your watchlist with missing notifications?

Thanks in advance.

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3 days ago

0

D

dac

7 Messages

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150 Points

The last email I got was on 26 Augoust for Reacher. After that nothing (for shows) but I got From your Watchlist to theaters :The Hunger Games: Sunrise on the Reaping . But for silo, Reacher , lioness I didn't got after 26/8. I can't remember the other shows.

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2 days ago

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Jon

Employee

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2K Messages

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19.9K Points

Hello @dac,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

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12 hours ago

0

D

dac

7 Messages

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150 Points

@Jon Thank you very much

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12 hours ago

dac

I am not getting emails for the watchlist

Martymccflyy

dac

Martymccflyy

Martymccflyy

dac

Martymccflyy

dac

Jon

dac

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