L

6 Messages

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120 Points

Sunday, June 18th, 2023 4:24 AM

In Progress

Filter by Rating

Trying to filter reviews by rating never works, all we get is an error message.

Champion

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5K Messages

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118.1K Points

1 year ago

I'm not seeing what you report using this title on the computer (not the app) version of IMDb:

https://www.imdb.com/title/tt14444726/reviews?sort=curated&dir=desc&ratingFilter=8

I'm on Windows 11, using Chrome 114 (just updated)

You may want to provide a specific title where you see the problem, and particulars similar to what I shared.

6 Messages

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120 Points

@bderoes​ It's the overall Filter by Rating feature for each set of user reviews that doesn't work. It should bring up all of that person's reviews with a particular star rating but instead just gives a "500 error". Go to a member profile page, click on reviews, and you'll see what I mean.

Employee

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7.2K Messages

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177.9K Points

@lgoldman​ Thanks for clarifying. We tested this via the reviews on https://www.imdb.com/title/tt9362722/reviews/ and the first four all work fine:

https://www.imdb.com/user/ur57827313/reviews?sort=submissionDate&dir=desc&ratingFilter=10

https://www.imdb.com/user/ur34836174/reviews?sort=submissionDate&dir=desc&ratingFilter=10

https://www.imdb.com/user/ur58756131/reviews?sort=submissionDate&dir=desc&ratingFilter=10

https://www.imdb.com/user/ur112178336/reviews?sort=submissionDate&dir=desc&ratingFilter=10

It is not until we reached the fifth reviewer @ https://www.imdb.com/user/ur15311310/reviews?sort=submissionDate&dir=desc&ratingFilter=10 that we were able to reproduce the issue.  The difference with this account vs. the others is that it has > 10,000 reviews which is what we suspect is the cause. 

We will open a ticket with the appropriate team to investigate. If you have examples of customers with < 10,000 reviews which exhibit the same problem, please can you share the URLs here, thanks.

6 Messages

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120 Points

@Col_Needham​ I am now seeing that profiles with fewer reviews don't seem to have this issue.

Employee

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7.2K Messages

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177.9K Points

@lgoldman​ Thanks.  The ticket is open with reference #P91722589. 

Employee

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7.2K Messages

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177.9K Points

@lgoldman ... an update from the software team -- this is indeed a limitation in the older system relating to authors with over 10,000 reviews.  Unfortunately it will need to wait until this section of the site is moved to our new technology platform.