dan_dassow's profile
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Thursday, July 20th, 2023 5:16 PM

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Solved

Email Using HTML Tags Instead of Rendered Text

I just started to receive email from Sprinklr that consists of the original HTML tags instead of the rendered text. The problem started Thursday 20-July-2023 around 4:10 am Central Daylight Time (2:10am PDT). For instance, I received this email: <p><a href="https://community-imdb.sprinklr.com/users/5f495616c17a0660597f5ed3" style="">@Dibyayan_Chakravorty</a>​ ,</p> <p></p> <p>We are waiting to push polls that add 'Oppenheimer' until after the film makes its debut.</p> Which should have been rendered as: @Dibyayan_Chakravorty​ , We are waiting to push polls that add 'Oppenheimer' until after the film makes its debut. This is a link to the specific post: https://community-imdb.sprinklr.com/conversations/imdb-poll/faq-poll-authors-repush-requests/5f4a7ad08815453dbabc3d05?commentId=64b8f9fb58c7617188fcce74 This problem started this morning and I've received multiple emails with this problem. My email server is yahoo.com.

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Employee

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2 years ago

Hi @dan_dassow & All - I can confirm that the issue should now be fixed. Thanks again for reporting!

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@Michelle​ , Thank you again for your quick action on this matter. From what I can tell, this issue was fixed around 4 am CDT / 2 am PDT.

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2 years ago

@dan_dassow 😀 Same with sprinklr Notifications ??

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@ACT_1​ , The email that I mention include Sprinklr notifications.

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@dan_dassow​ 😀 Your Sprinklr notifications are in Email? I can get them on the Bell icon top of page 🙄 .

Employee

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2 years ago

Hi @dan_dassow - Thanks for reporting. I confirmed that I am also seeing the html tags in my notification emails as well. I filed a ticket for the Sprinklr support team to investigate and fix.

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@Michelle​ , Thanks again for your quick response.