
Champion
•
19.7K Messages
•
480K Points
Email Using HTML Tags Instead of Rendered Text
I just started to receive email from Sprinklr that consists of the original HTML tags instead of the rendered text. The problem started Thursday 20-July-2023 around 4:10 am Central Daylight Time (2:10am PDT). For instance, I received this email: <p><a href="https://community-imdb.sprinklr.com/users/5f495616c17a0660597f5ed3" style="">@Dibyayan_Chakravorty</a> ,</p> <p></p> <p>We are waiting to push polls that add 'Oppenheimer' until after the film makes its debut.</p> Which should have been rendered as: @Dibyayan_Chakravorty , We are waiting to push polls that add 'Oppenheimer' until after the film makes its debut. This is a link to the specific post: https://community-imdb.sprinklr.com/conversations/imdb-poll/faq-poll-authors-repush-requests/5f4a7ad08815453dbabc3d05?commentId=64b8f9fb58c7617188fcce74 This problem started this morning and I've received multiple emails with this problem. My email server is yahoo.com.
Accepted Solution
Michelle
Employee
•
17.7K Messages
•
315.8K Points
2 years ago
Hi @dan_dassow & All - I can confirm that the issue should now be fixed. Thanks again for reporting!
1
ACT_1
8.7K Messages
•
177.7K Points
2 years ago
@dan_dassow 😀 Same with sprinklr Notifications ??
2
0
Michelle
Employee
•
17.7K Messages
•
315.8K Points
2 years ago
Hi @dan_dassow - Thanks for reporting. I confirmed that I am also seeing the html tags in my notification emails as well. I filed a ticket for the Sprinklr support team to investigate and fix.
1