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Champion
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19.2K Messages
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475.2K Points
Email Using HTML Tags Instead of Rendered Text
I just started to receive email from Sprinklr that consists of the original HTML tags instead of the rendered text. The problem started Thursday 20-July-2023 around 4:10 am Central Daylight Time (2:10am PDT).
For instance, I received this email:
<p><a href="https://community-imdb.sprinklr.com/users/5f495616c17a0660597f5ed3" style="">@Dibyayan_Chakravorty</a> ,</p> <p></p> <p>We are waiting to push polls that add 'Oppenheimer' until after the film makes its debut.</p>
Which should have been rendered as:
We are waiting to push polls that add 'Oppenheimer' until after the film makes its debut.
This is a link to the specific post:
This problem started this morning and I've received multiple emails with this problem. My email server is yahoo.com.
Accepted Solution
Michelle
Employee
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17.2K Messages
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310K Points
1 year ago
Hi @dan_dassow & All -
I can confirm that the issue should now be fixed. Thanks again for reporting!
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ACT_1
8.3K Messages
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174.3K Points
1 year ago
@dan_dassow 😀
Same with sprinklr Notifications ??
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Michelle
Employee
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17.2K Messages
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310K Points
1 year ago
Hi @dan_dassow -
Thanks for reporting. I confirmed that I am also seeing the html tags in my notification emails as well.
I filed a ticket for the Sprinklr support team to investigate and fix.
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