C

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80 Points

Friday, May 19th, 2023 10:22 PM

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Credits Excluded

Hello! I updated my IMDB to include my writer credits but it now says "Credits Excluded. Update filter selections" when I open my page. I would like my credits to be visible. How do I update the filer selections so that they appear automatically? 

Champion

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1 year ago

It's probably a bug that only IMDb can fix, also mentioned here.

It might help if you post a link to the page.

Employee

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@Peter_pbn​  Thanks.  The bug there is supposed to have been fixed, so this must be a different kind of problem. 

@Cfein6  Posting a link to your name page will help us file a new ticket, thanks. 

1 Message

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60 Points

@Col_Needham I also am experiencing this. Here is the link to my name page: https://www.imdb.com/name/nm4177084/?ref_=tt_rvi_nm_i_2

Employee

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@mattsamroth​  Thanks for providing a specific example and sorry for the inconvenience.  We have opened a ticket with the appropriate team (ticket reference D83073757). 

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60 Points

Hi there, I'm also experiencing this. A link to my profile here: https://www.imdb.com/name/nm6306126/?ref_=nv_sr_srsg_0_tt_1_nm_7_q_oliver%2520ramsay

Employee

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@Olsay​ Thanks for the problem report.  A fix across all affected names has been identified and should be live in the next 24-48 hours. 

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60 Points

@Col_Needham I'm experiencing this. Here is the link to my name page

https://www.imdb.com/name/nm14012500/?ref_=tt_ov_dr

Employee

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@LukeSternberg​ This looks fine here now.  Did you recently add credits in a new profession or change the order of your professions on IMDbPro?  If so, there can be a short delay before everything is back in sync. 

Employee

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1 year ago

@Cfein6  We are still awaiting a link to your name page so we can investigate and fix the problem, thanks. 

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I've identified just two candidates: Caitlin Fein and Chase Fein. But of course exactly one would be preferable, and the two might both be incorrect guesses.

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80 Points

Hello, I'm Caitlin Fein, not Chase Fein. And my credits are appearing normally now. Thank you!

Employee

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@jeorj_euler​ Thanks, but neither of those exhibit the problem behaviour as reported. 

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Ah, okay, Caitlin and Col. Well, all is well that ends well, aye?

2 Messages

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70 Points

1 year ago

I updated my IMDB for the first time and all my post-sup credits appear like this: Credits excluded. Update filter selections.

Here my page : https://www.imdb.com/name/nm11839098/?ref_=nv_sr_srsg_0_tt_0_nm_1_q_cyril%2520consolaro

Name : Cyril CONSOLARO-HACHETTE

Many thanks for your help

CCH.

Note: This comment was created from a merged conversation originally titled Credits excluded. Update filter selections.

Employee

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@Cohacy​ Thanks for the problem report.  We have added the details to the already open ticket with the software team.  Sorry for the inconvenience in the meantime. 

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180 Points

Hi there. I'm also experiencing this here imdb.me/dannykoerber. Thanks for your help!

Employee

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@dannykoerber​  Thanks, however, your issue is a different case.  We have flagged this for the team, but the problem here is that you have selected a profession (Visual Effects) as your primary and you only have one future credit in that section; it therefore does not load in an open state since we only sho previous credits by default.  We are seeing if there is anything we can do in this rare case, although in the meantime, if you were to set your primary profession to "Producer" then it would show those credits on page load. 

Employee

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@dannykoerber​ Thanks again for the problem report.  We have updated the software so your page (and others like it) now open correctly. 

1 Message

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60 Points

1 year ago

I have had this same issue for my Director credits (which are what I want primarily listed). Please help, thank you!

Employee

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1 year ago

@mattsamroth / @Olsay / @Cohacy / @PRPNYC We are pleased to report that the problem has now been fixed.  Thanks for letting us know about this and once again sorry for the inconvenience.