10 Messages
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160 Points
Cannot unsubscribe to newsletters, continue to receive junk emails
I have been a user of IMDB perhaps 20 years or so, and at times it seems IMDB ignores my email preferences for a time. About a month ago, I started getting emails from them once or twice a week about upcoming programming, yet when I click the unsubscribe link at the bottom of the email, it gives me the messages that I was ALREADY unsubscribed. (yet they keep sending me these newsletters every couple of days). I have gone to their web site, and it suggests that I am NOT signed up to get any emails. How do I stop getting these?
MoviesWatcher111
10 Messages
•
160 Points
28 days ago
As an addendum: I have tried replying to their emails, but it seems to get no response (or have no effect) and these emails keep coming. I have tried changing my status in the IMDB site sittings, to turn on the newsletters and then turn them off again, and that as well does not stop them mailings.
4
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MoviesWatcher111
10 Messages
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160 Points
28 days ago
I also got this week:
5 new things to watch this week
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1
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MoviesWatcher111
10 Messages
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160 Points
28 days ago
Here is a screenshot of what I get when I try to unsubscribe. I have clicked this for weeks with no success:
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Jolene
Employee
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107 Messages
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1.1K Points
28 days ago
Hello @MoviesWatcher111,
Thank you for your report! We'll review this with the appropriate team and we'll circle back once we have an update.
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