Cannot unsubscribe to newsletters, continue to receive junk emails

I have been a user of IMDB perhaps 20 years or so, and at times it seems IMDB ignores my email preferences for a time. About a month ago, I started getting emails from them once or twice a week about upcoming programming, yet when I click the unsubscribe link at the bottom of the email, it gives me the messages that I was ALREADY unsubscribed. (yet they keep sending me these newsletters every couple of days). I have gone to their web site, and it suggests that I am NOT signed up to get any emails. How do I stop getting these?

Responses

M

MoviesWatcher111

10 Messages

•

160 Points

1 month ago

As an addendum: I have tried replying to their emails, but it seems to get no response (or have no effect) and these emails keep coming. I have tried changing my status in the IMDB site sittings, to turn on the newsletters and then turn them off again, and that as well does not stop them mailings.

4

0

Ozzy

Employee

•

1.9K Messages

•

19.6K Points

Hi @MoviesWatcher111,

Thank you for your problem report.

We are currently investigating this potential issue. Please could you provide us with a sample email for us to review? A screenshot with the full header and email body's content would be useful, if possible.

Thanks!

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Reply

1 month ago

0

M

MoviesWatcher111

10 Messages

•

160 Points

November Streaming & TV Calendar

Looking for the latest new releases? Our monthly TV and streaming calendar gives you a look at everything premiering in November.

See the calendar

I Know That Voice!

See the famous actors behind some of your favorite animated features and series, including Ella Purnell in "Arcane."

See the gallery

Photos We Love

Salma Hayek Pinault making an entrance, plus more of our favorite photos from red carpets, events, and more.

See the gallery

Popular TV Shows This Week


		8.8


		7.3


		7.8

Browse All Popular TV Shows

Popular Movies This Week


		6.2


		7.5


		5.8

Browse All Popular Movies

Want to change how you receive these emails?
You can update your preferences or click here to unsubscribe.

Copyright © 2024 IMDb.com, All Rights Reserved.
410 Terry Avenue North, Seattle, WA 98109-5210

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1 month ago

0

M

MoviesWatcher111

10 Messages

•

160 Points

I would rather not include the complete header since that contains MY email address, but will send it to you if you email me directly.

Here is the address that it comes from:

do-not-reply@imdb.com

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1 month ago

0

M

MoviesWatcher111

10 Messages

•

160 Points

Clicking the "update your preferences" link at the bottom shows me that NO choices are selected.

Clicking the "click here to unsubscribe" link give me the reply "You were already successfully unsubscribed", yet a month or two later, I am still getting them every 2-3 days or at minimum once or twice a week.

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1 month ago

0

M

MoviesWatcher111

10 Messages

•

160 Points

1 month ago

I also got this week:

5 new things to watch this week

5 Things to Watch This Week

This week's new releases will take you into the ring, out of this world, and on a rollercoaster ride of dramatic twists and turns.

"Silo" and "Cobra Kai" return, 'Dune' gets a prequel series, plus Taylor Sheridan's latest and more.

See the list

Say Nothing

Lola Petticrew and Hazel Doupe star in this FX limited series that explores four decades of conflict in Northern Ireland.

Learn more

Cobra Kai

Part 2 of this beloved show's final season sees Miyagi-Do face new challenges and old enemies as they fight to become world champions—can they stay united as internal rivalries bubble back to the surface?

Learn more

Silo

After leaving the silo, Juliette must find a way to survive in a world unlike anything she's ever seen before; while those left behind fight to uncover the truth of their subterranean existence.

Learn more

Dune: Prophecy

Set 10,000 years before Paul Atreides’ arrival on Arrakis, this new prequel series from Max reveals the origin of the powerful religious sisterhood, the Bene Gesserit.

Learn more

Landmen

Billy Bob Thornton stars in this modern-day tale of fortune-seeking in the world of West Texas oil rigs from the creator of "Yellowstone," Taylor Sheridan.

Learn more

Want to change how you receive these emails?
You can update your preferences or click here to unsubscribe.

Copyright © 2024 IMDb.com, All Rights Reserved.
410 Terry Avenue North, Seattle, WA 98109-5210

1

0

M

MoviesWatcher111

10 Messages

•

160 Points

This was from the same email address:

do-not-reply@imdb.com

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1 month ago

0

M

MoviesWatcher111

10 Messages

•

160 Points

1 month ago

Here is a screenshot of what I get when I try to unsubscribe. I have clicked this for weeks with no success:

1

0

M

MoviesWatcher111

10 Messages

•

160 Points

If in fact, I was ALREADY unsubscribed......I SHOULD NOT BE GETTING THESE, (in my opinion(

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1 month ago

0

J

Jolene

Employee

•

120 Messages

•

1.3K Points

1 month ago

Hello @MoviesWatcher111,

Thank you for your report! We'll review this with the appropriate team and we'll circle back once we have an update.

2

0

M

MoviesWatcher111

10 Messages

•

160 Points

Thank you for looking into this. I will await your reply.

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1 month ago

0

J

Jolene

Employee

•

120 Messages

•

1.3K Points

Hello @MoviesWatcher111,

We can confirm that this issue is now resolved. Thank you for reporting it and I apologize for any inconvenience this may have caused.

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30 days ago

MoviesWatcher111

Cannot unsubscribe to newsletters, continue to receive junk emails

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Ozzy

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Jolene

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Jolene

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