2 Messages
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80 Points
All my ratings are gone
I recently purchased a new iPhone. When logging onto the IMDb app, it asked me to reset my password. I did so, but my account is empty of everything that was there before, including more than 1000 movie Ratings. Any recourse? Thanks.
Fran
Employee
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4.2K Messages
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42.4K Points
1 year ago
Hello Jimdandy160,
It looks like you are using differente sign in information leading you to a differente IMDb account, make sure that you are signing in with the correct email address used before for your profile.
You can also take a look at our Help Articles.
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