H

5 Messages

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114 Points

Wednesday, September 25th, 2024 9:14 PM

Closed

Solved

Wrong thumbnail picture. A bug in the Imdb app?

For a while now I have what seems to be a bug when the app showcases upcoming movies it sometimes shows the wrong thumbnail. It is always the thumbnail from ”Lost in space” for some reason? Anyone has an idea why this is happening?

5 Messages

 • 

114 Points

1 month ago

Looks like this:

Employee

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1.2K Messages

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11.8K Points

Hello @Habe73,

In this case I recommend you to uninstall and re-install the App.

If you are still having the same issues, please provide us with the following information: 

  • Device model
  • OS version number
  • IMDb App version number

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

 

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

​ 

5 Messages

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114 Points

Forgot to say, I have the same problem with both the Ipad app and the app on my phone. iPad (MR7G2KN/A iOS 17.6.1) Iphone (MQ6H2QN/A iOS 16.7.8) so definitly older units.

Employee

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1.2K Messages

 • 

11.8K Points

Hello @Habe73​,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience. 

Employee

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1.2K Messages

 • 

11.8K Points

Hello @Habe73​,

Can you please check if the issue is still there? Thanks  

5 Messages

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114 Points

It looks like the problem is solved.

5 Messages

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114 Points

At least no more lost in space 😊

Employee

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1.2K Messages

 • 

11.8K Points

Hello @Habe73​,

Thank you for confirming!  

Employee

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1.2K Messages

 • 

11.8K Points

Hello @Habe73,

We can confirm that this issue is now resolved. I apologize for any inconvenience this may have caused.​