F

2 Messages

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80 Points

Wednesday, July 24th, 2024 6:12 PM

Closed

Solved

V14.13 iPhone App

Latest version is bugged, front page does nothing and none of the buttons work at the bottom. Tried removing and re-installing and it’s doing the same. Basically a useless (but very useful when it works) app. 

Employee

 • 

1.1K Messages

 • 

11.2K Points

2 months ago

Hello @Fingermau5

In order to help you with your request, please confirm and write us back with the following:

 

  • Device model
  • OS version number
  • Screenshots

 

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

 

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

 

2 Messages

 • 

80 Points

Just tried to take a screenshot of the app not working and it is now working so disaster averted 🤦🏻

Employee

 • 

1.1K Messages

 • 

11.2K Points

Hello @Fingermau5​,

Our tech team needs more information to find the issue, please answer the following questions:

  • Let us know what steps you took to see this issue? What you can and cannot do in the App? We need more details
  • Provide us with a short video recorded/ screenshot of the issue. 

Thanks in advance!