J

8 Messages

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186 Points

Wednesday, September 25th, 2024 4:45 AM

Closed

Solved

Poster image approved and showing every but in “known for” section of IMDb app.

Not sure if this is only an issue on iPhones or also android, but there is a poster image that’s been approved and is visible everyone but the known for section specifically in the IMDb app.

On the page of the title, it shows. Viewing a person’s credits on their IMDb page, it shows. In addition to everything I just said, the poster is also visible in the “known for” section of the person’s page on the IMDb Pro website, IMDb Pro app, and IMDb website. However, the only place it is not visible is the “known for” section specifically in the IMDb app. It shows up in the person’s credits even when you just barely scroll to the side to see their other credits. It’s just not showing in the “known for” section of the IMDb app for some reason. Is there a way to fix this? (It’s not a duplicate title by the way, I checked)

Here is the link to the person’s page: https://www.imdb.com/name/nm14784512/?ref_=ext_shr_lnk

The title which the issue is occurring for is The Burn (2024).

Thanks

Champion

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14.3K Messages

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329.1K Points

1 month ago

I see the poster in the known for section in the app on iPhone.

Employee

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1.2K Messages

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11.8K Points

1 month ago

Hello @JKJ,

Please delete the app and download again to see if this resolves the issue, also check your Internet conexion. We have searched Jakob Marston-Galarza's name page in an iPhone and we were able to see the poster for The Burn in the Known For section:

8 Messages

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186 Points

Didn’t think to try that. That fixed the problem. Thank you!