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70 Points

Friday, May 30th, 2025

Solved

Lost access to my account - Can’t login

After having changed to a new iPhone (iP 16) I wanted to used the IMDB app on that. I’ve used the alternative “log in with Apple” but that didn’t work. I was all the time prompted to “Register an account”. Okay, thought I needed to logout from the app on my old iPhone (iP 8). Did that but same symptoms: Couldn’t log im with Apple, pasting the Apple-created email address didn’t work either. So now I couldn’t login on either my iP 8 or my new iP 16. With the hope that it’s only I corrected promted I proceeded with login and create an account and sure, that worked but it’ a new blank account. How can I get my old account back, with all my ratings etc.?

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Employee

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1.6K Messages

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15.9K Points

7 months ago

Hello @MichaelW_346, In order to help you with your request, I recommend you to contact our customer service team. Please remember to include in your message the IMDb account e-mail address you want to recover: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true