iphone app freezes constantly the last week or so

Everytime I search for a program, the app freezes as soon as the program page comes up. Doesn't happen on laptop or tablet—only iPhone SE. Anyone else have that issue? Do you know if IMDb is working on it?

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Jolene

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355 Messages

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3.5K Points

7 months ago

Hello @ozarkmeemaw, Thank you for your message though I'm sorry to hear you're having trouble with the IMDbPro mobile app. Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App. • For iOS, please ensure that your device is on iOS 13 or higher • For Android, please ensure that the IMDb App is version 8 or higher Most other IMDb app issues can be resolved by attempting these troubleshooting steps: -Force close the app, then re-open -Log out of your account in the IMDb app, then log back in -Restart your device -Remove the app from your phone and download it again If none of that works, please provide us with the following information: -Device model: -Operating system name and version number: -IMDb/IMDbPro app version number: -Screenshots/videos showing the error: -App Display Region and Language:

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O

ozarkmeemaw

11 Messages

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182 Points

Thanks for your reply, but this situation occurred several times BEFORE I had an IMDb account but only on my iPhone SE (fully updated with the most recent iOS). The only reason I have this account is to get help with the issue. When I did, I noticed that there are others who've reported the same issue—one of them who also has an iPhone SE. One person who replied said he had reported it to a team. Since it appears to be a known issue, I hope IMDb will resolve the issue soon.

7 months ago

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ozarkmeemaw

iphone app freezes constantly the last week or so

Jolene

ozarkmeemaw

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