K

10 Messages

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210 Points

Thursday, November 7th, 2024 8:26 PM

In Progress

doesn't update the movies rating

recently i found out that my imdb account does not change the rating of the movie at my watchlist. i have used imdb since 2020 and when i movie came out i used to watch the rating every 2-3 hours to see how many more ratings it had gotten but now it doesn't change it even after a day so i would like to know what the issue and if you can help me solve iy 

Employee

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1.2K Messages

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12.1K Points

26 days ago

Hello @Kedi,

In order to hep you, can you please provide us with more details like, the URL link of the titles where you do not see your rates and screenshots?

Thanks in advance! 

10 Messages

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210 Points

https://www.imdb.com/title/tt9218128/?ref_=ext_shr_lnk for example since this movie had gotten the ratings my app showed it with 8.4 rating for 2 days and when i opened imdb on another website the rating was 7.4 and i waited another day to see if my imdb account would change it and it still didn't change it. after i deleted the app and downloaded it again the rating changed. thats the only way i can see how many people have rated it and how many stars does the movie have. hope you can help

10 Messages

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210 Points

like right now the rating for the movie gladiator 2 is 7.5 in the web and when i open it on my imdb app it shows at 7.7 

Employee

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7.3K Messages

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179.5K Points

@Kedi​ Do you have the iOS or Android app installed? 

10 Messages

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210 Points

Employee

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7.3K Messages

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179.5K Points

@Kedi​ Thanks; we have let the appropriate team know. 

10 Messages

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210 Points

@Col_Needham​ any solution? gladiator at my app is at 313 votes and 7.7 rating while in the web it is at 532 votes and 7.6 . it hasn't changed at my app for 2 days and it's becoming annoying as i used to check new released movies multiple times a day for the rating 

10 Messages

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210 Points

22 days ago

the movies that i have in my watchlist don't change neither the numbers of rating neither the rating. when i open imdb on web it shows completely different rating and numbers of ratings. i waited to see if my imdb app will change the rating but even after 2 days it didn't change iy

Note: This comment was created from a merged conversation originally titled rating in my watchlist movies

Employee

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97 Messages

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1K Points

Hello @Kedi​,

Thank you for reporting this! If possible, please attach screenshots of the differences you see both on website and app. In addition, please provide us with the following information:

-Device model:
-iOS version number:
-IMDb and browser app version number:


10 Messages

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210 Points

@Jolene​ 

this is the rating in the web

this is the rating in my app

in my app the rating hasn't changed for about 2 or 3 days 

My device model: iPhone 15 Pro Max

iOS version number: 18.0.1

IMDB app version number 15.1.1

Hope this help to resolve my problem as soon as possible as it is annoying 

10 Messages

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210 Points

this is the rating in the web

this is the rating in my app

in my app the rating hasn't changed for about 2 or 3 days 

My device model: iPhone 15 Pro Max

iOS version number: 18.0.1

IMDB app version number 15.1.1

Hope this help to resolve my problem as soon as possible as it is annoying 

Employee

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97 Messages

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1K Points

Hello @Kedi,

Thank you so much for the information and screenshots! We'll review this with the appropriate team and we'll circle back once we have an update.​ 

10 Messages

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210 Points

any solution to my problem 

Employee

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97 Messages

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1K Points

Hello @Kedi​,

Thank you for your patience! We are still investigating this for you. Our tech team has requested the following information:

-A screen recording of your IMDb app and browser app showing the discrepancy.
- Please check the country/region of residence on your app. To do so, go to the settings on your app > Account > Personal details