Skip to main content
D
daringap3
75 Badge
100 Badge
250 Badge

13 Messages

 • 

464 Points

Thursday, September 12th, 2024 12:11 AM

In Progress

Bug when video is started in vertical mode

When a video is started in vertical mode from e.g. a movie's page, it exits when the phone is then held horizontally; it used to work fine.

Now the video correctly fills the horizontally held device for less than a second, then exits abruptly back to the movie/series page.

- iPhone XR (iOS 17.5.1)
- IMDb version 14.15.1 (updated today)
- tried a phone restart (power held until full reboot)
- tried app reinstall

It used to work fine until a few updates back. Thanks for looking into it.

Problem

 • 

Updated 

1 month ago

 • Edited

31

1

0

Ab_J_Sam

Employee

 • 

111 Messages

 • 

1.2K Points

2 months ago

Hi @daringap3,

Thanks for reporting.

I have filed a ticket to the relevant team in place and they will looking into this for you.

Ticket reference: D160538068

We will get back to you once we have an update.

4

Ab_J_Sam

Employee

 • 

111 Messages

 • 

1.2K Points

Hi @daringap3,

Thanks for your patience.

Our team has researched this from their end and they require additional material to further investigate this issue.

Can you please provide us the following which will be instrumental in identifying this video bug:

  • Screen recording of this occurrence.
  • Log data at the time when this issue had happened:

    Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data and find one that starts with "IMDb" with the date it occurred then send that to us.

Also does this happen to a particular video on a particular title page or to any video that you happen to play.

Like

Reply

1 month ago

0

daringap3

13 Messages

 • 

464 Points

Hi @Ab_J_Sam 

It happens in any title.

Two questions please:

1. How do I submit the video recording?
2. Is there any sensitive private information in the log data, since this is a public forum?

Thanks.

(edited)

Like

Reply

1 month ago

0

Jon

Employee

 • 

1.2K Messages

 • 

11.8K Points

Hello @daringap3​,

Thank you for providing this information. I've forwarded it to the technical team. We will get back to you when we have updates on the case.

Like

Reply

1 month ago

Related Conversations

Loading...

Helpful Widget

© 1990-2024 by IMDb.com, Inc.