M

2 Messages

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80 Points

Thursday, September 26th, 2024 1:46 PM

Closed

Solved

Pictures not appearing on app

I posted new photos on my IMDb account...they are visible when I sign in online, but not when I am on the app.  How do I fix that?

Employee

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1.2K Messages

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11.6K Points

13 days ago

Hello @malibumarketing,

Please make sure you are logged in with the email address registered to your IMDbPro Premium account in the IMDb App. If you are absolutely sure that you are logging in with the correct email address, then I recommend uninstalling the IMDb App and reinstalling it again.

If you are still having the same issues, please provide us with the following information: 

  • Device model
  • OS version number
  • IMDb App version number
  • Screenshots

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

 

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

 

2 Messages

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80 Points

It worked once I deleted and reinstalled the App, as you suggested.  Thank you very much!