Hello Koldo02,
In this case, we recommend you to uninstall the App and then re-install it. If you are still facing the same issue, please confirm and write us back with the following:
• Device model
• OS version number
• IMDb App version number
• Screenshots
Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.
For more information about how to access this information or for troubleshooting tips, please visit our Help Site article:
https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#
I don't receive any notification after re-installing it.
Device model: Samsung Galaxy A34
OS version number: Android 15
IMDb version number: 9.2.1.04
I can't put screenshots here
Hello Koldo02,
Thanks for providing the details.
I've forwarded this information to the relevant team for further investigation, ticket reference #D321257849. We'll reply once we receive further information.
Cheers!!
Hello Koldo02,
Can you please check if your notification are enable? There are two ways to do it:
• Open the IMDb app, scroll along the homepage tabs until you reach NOTIFICATIONS, and tap NOTIFICATION SETTINGS.
• Open your phone's settings and enable IMDb's permission to send push notifications to your device.
Hello Koldo02,
I apologize for the delay in this matter and for any inconvenience it may have caused you.
Could you share a screenshot of the notification topics you are subscribed to?
Please upload the file directly to a file-sharing source, such as Dropbox, then write back with a link to the file so we can investigate further. If you choose to use Dropbox, you can follow this process to generate a link to the file that we can use to download:
1. Start in "My files" - https://www.dropbox.com/home
2. Hover over the file and click "Share"
3. In the smaller window that opens, click "Copy link" in the bottom right corner
4. Paste the generated link into your reply to us
Thanks in advance! We look forward to your reply.
Hello Koldo02,
Thank you for sharing the information. Our tech team continues to work on this matter and once we have updates, we will let you know.
Thank you for your patience!
Now I receive notification, but only about the list of films that I follow, but I don't receive any other kind of notification, like recomendations or info about films.
Thank you for reporting this and for your patience!I've notified our tech team with your comments and they let me know that they have simplified and removed some of the customer-side recommendation push notifications. However, they are continuing to work on the push notifications infrastructure to bring more reliable and relevant notifications to customers next year.
Our tech team has confirmed that some of the client-side recommendation push notifications have been removed, so it's expected that you receive less of those.You are welcome to visit the IMDb website to find more information such as new releases and personalized recommendations, such as the "What to watch" page or "IMDb picks".
Have you uninstalled and re-installed the App recently? If not, please do so.
Please be advised that for the security of our members, we no longer support login functionality for certain versions of the IMDb App on specific device operating systems (OS). For Android, please ensure that your device is on Android OS 11 or above.
Your IMDb mobile app should also be the version 9.1.3 or above.
However, if you've confirmed that your device meets the criteria, please confirm and write us back with the following:
Device model
OS version number
IMDb App version number
Screenshots
Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.
Specifically, what notifications are you not receiving? Because our tech team has confirmed that some of the client-side recommendation push notifications have been removed, so it's expected that you receive less of those. You are welcome to visit the IMDb website to find more information such as new releases and personalized recommendations, such as the "What to watch" page or "IMDb picks".
I desactivated the tips of the app notification, but I only receive notification about the films I follow, not of recomendation of films that I don't follow
Our technical team confirmed that this is expected behavior. They are continuing to work on the push notifications infrastructure to bring more reliable and relevant notifications to customers next year.
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