3 Messages
•
90 Points
Major Bugs - App Unusable
To whom it may concern,
What has happened to the IMDb app? The front page doesn't load and has a "inconceivable page not found". Hardly anything loads up anymore. I can't get into my profile, my settings. I tap on the stars to rate it and it goes blank, I tap on a list that's being shown and it goes blank. Major bugs in it now and barely useable!
Please look at the comments on Google play Store. Many people are having the same problem and are uninstalling the app.
I love this app, please look into what's going on.
I use a Samsung Galaxy S10 with Android 12
Ozzy
Employee
•
1.9K Messages
•
18.9K Points
5 months ago
Hi @PaleJewel,
Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App.
• For Android, please ensure that the IMDb App is version 8 or higher
In order to investigate further about this situation, please try the following steps:
- Restart your device
- Clear cookies and browsing history, if applicable
- Ensure that your device and app/web browser have the latest updates
- Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari)
- Check your internet connection
- Uninstall and then reinstall back the app
If you've followed each of the steps above and are still experiencing issues, please provide us with the following information:
1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):
2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):
3. Your IMDb app version, if applicable (e.g. 1.4):
4. Explanation of the problem, including clear steps to reproduce the issue:
5. Is the issue also happening with other browser/devices?
6. Have you had this problem before? If so, when did it start happening?:
7. If possible, please attach screenshots of the error/issue you are experiencing:
Thanks!
(edited)
1