M

4 Messages

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104 Points

Friday, June 21st, 2024 10:39 AM

In Progress

Can't add movies to bottom list because the buttons overlap

(This is about the android app.) When I want to add a movie to the list that's all the way to the bottom of my screen, the button panel with the icons for home, search, shorts and my personal page overlap, so when I try to click on the box next to that list I click on the home button instead (so it's impossible to add movies to the list). 

Employee

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96 Messages

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1K Points

29 days ago

Hi @Marjoleindol,

Thanks for flagging this.

Can you please provide us the following information which will be instrumental to diagnose this issue for you.

  • Device Name
  • OS version
  • App version

We will file a ticket to the appropriate team once we have the requested information.

Thanks in advance for your support.

4 Messages

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104 Points

Thank you for the quick response. Here's the info:

- Device name: Samsung Galaxy A52

- OS version: Android version 14

- App version: 9.0.3.109030600

Employee

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96 Messages

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1K Points

@Marjoleindol

Thanks for responding

I have filed a report to the appropriate team in place and they will be looking into this for you.

Ticket reference: D140735437

We will keep you posted.

Thanks much for your patience.

4 Messages

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104 Points

2 days ago

Good morning, I was wondering if there is an update on this. Kind regards. 

Employee

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12 Messages

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170 Points

Hello @Marjoleindol​,

Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information.

Thanks to you all for your patience.

4 Messages

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104 Points

@Jolene​ okay thank you for explaining, then I'll wait till I hear back