C

4 Messages

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102 Points

Wednesday, April 3rd, 2024 3:34 AM

In Progress

Cannot scroll in app

Sometimes when I'm scrolling on the home page, I can't scroll down at all and trying to scroll up (even if I'm halfway down the page) pulling down to scroll back up instead refreshes the page. 

Also, in the "You" tab, I can only scroll down for about half a second when I first get into the tab, then I can't at all scroll down. Completely unable to view anything past watch list.

My device is Samsung S10 5G. One UI version 4.1; Android version 12; imdb app version 9.0.1.109010300; all are updated to the current version.

This scrolling has been a problem for YEARS now.

4 Messages

 • 

102 Points

22 days ago

Screen recording of what happens

Employee

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75 Messages

 • 

810 Points

Hi @calluml199,

Thanks for reporting this.

Seeing that the provided video is not playable, I recommend you to upload one that meets Sprinklr's formatting's (MP4/MOV) or you can leave a video link.

A playable video will be instrumental to our team in order to identify the issue at hand or shed light as to why this is occurring.

Thanks in advance.

 

4 Messages

 • 

102 Points

So sorry, it's visible on my end. Let me know if you can view this one.

4 Messages

 • 

102 Points

Employee

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75 Messages

 • 

810 Points

@calluml199,

Thanks for your swift response.

I have filed a ticket to the relevant team in place and they will looking into this for you.

I will circle back with further details once we have an update on: D126758126

Thank you for your support and patience.