A

2 Messages

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82 Points

Wednesday, May 22nd, 2024 11:53 PM

Closed

Solved

App has a problem

I have re-installed the app yesterday night. It doesn't work

I am getting "Something went wrong" message

Is there something i need to do? Because i don't see anyone reporting the same problem 

Employee

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96 Messages

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1K Points

2 months ago

Hello @anasalareqe,

Thanks for flagging,

As you have mentioned we do not have a wide report on this issue.

Regardless I have filed a ticket to the relevant team in place.

Ticket reference: D134527018

We will keep you updated.

Employee

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96 Messages

 • 

1K Points

@anasalareqe,

Thanks much for your patience.

Can you please disclose the following the information which will be instrumental to our engineers in diagnosing this issue:

  1. Device info
  2. Device system version
  3. System language and country
  4. App version
  5. User's country; if connected to VPN?
  6. Does this happen after app install or update?

As you launch the application you immediately end up with "Unfortunately, Something went wrong..." on home-screen - (Yes/No) Kindly walk us through as to how you end up seeing this message on the home-screen once after IMDb app is launched.

Please do get back to us and we will keep you posted on any further updates.

2 Messages

 • 

82 Points

Hi,

This has been fixed. Thanks