City on fire credit

The reference number is #240529-021113-394000. I submitted  screenshots of my contact when I upgraded as first responder. My role was an emt/Paramedic. I'm a real first responder. The decline says my screenshot of my contact for City on Fire/brasstatics doesn't criteria. I mean I was upgraded as principal emt on episodes 1 and 2. I don't have a screen credit but i should be able to have one on my imdb. I have screen clips of me on the show for more evidence. I should get a imdb credit on my profile

 What's up?