13 Messages
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200 Points
Your contribution has been declined. We did not capture a specific reason during processing.
Good morning, I have tried twice to add credit for my work, but both times the credit has been rejected with this sentence:
Reason: Not specified
Your contribution has been declined. We did not capture a specific reason during processing.
Why? I would like to understand the reason. Can you help me?
Thank you.
Submissions:
- 21st November 2023, Reference: #231121-100642-260000 (Reason: Not specified)
- 28th November 2023, Reference: #231128-152510-739000 (Reason: Not specified)
Ozzy
Employee
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1.6K Messages
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16K Points
9 months ago
Hi @massimooo,
Thank you for your problem report.
Your credit submissions are showing as declined in your Contribution History because you later submitted a credit deletion for the same credit which was approved. If you wish to add the credit again, it should be approved as it was originally. Once you have re-added the credit, you can post the 18-digit submission reference to this thread to ensure it is approved.
I hope this helps!
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