M

9 Messages

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160 Points

Tuesday, November 28th, 2023 4:26 PM

Solved

Your contribution has been declined. We did not capture a specific reason during processing.

Good morning, I have tried twice to add credit for my work, but both times the credit has been rejected with this sentence:

Reason: Not specified

Your contribution has been declined. We did not capture a specific reason during processing.

Why? I would like to understand the reason. Can you help me?

Thank you.

Submissions:
- 21st November 2023, Reference: #231121-100642-260000 (Reason: Not specified)
- 28th November 2023, Reference: #231128-152510-739000 (Reason: Not specified)

Employee

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913 Messages

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9.3K Points

3 months ago

Hi @massimooo,

Thank you for your problem report.

Your credit submissions are showing as declined in your Contribution History because you later submitted a credit deletion for the same credit which was approved. If you wish to add the credit again, it should be approved as it was originally. Once you have re-added the credit, you can post the 18-digit submission reference to this thread to ensure it is approved.

I hope this helps!

9 Messages

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160 Points

@Ozzy

thank you for your response. What I had asked to be deleted was an incorrect credit, it has reappeared, and now I have requested to delete it again because it is the right thing to do.

The credits that would be correct and are not getting approved are these, and I don't understand why:

- 21st November 2023, Reference: #231121-100642-260000 (Reason: Not specified)
- 28th November 2023, Reference: #231128-152510-739000 (Reason: Not specified)

Thanks again for your help :)

Employee

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4.2K Messages

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44.2K Points

@massimooo​ Credit was deleted.

Cheers!

9 Messages

 • 

160 Points

@Bethanny Thanks, and how do I add this credit that isn't getting approved with the following message?

"Your contribution has been declined. We did not capture a specific reason during processing."

Here is the reference:

- 21st November 2023, Reference: #231121-100642-260000 (Reason: Not specified)

thank you

Employee

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4.2K Messages

 • 

44.2K Points

@massimooo​ You will need to provide evidence with the submission that shows you were hired specifically as Casting Director, visit our help guides to know more on how to provide evidence.

Cheers!

9 Messages

 • 

160 Points

@Bethanny​ why?

Employee

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913 Messages

 • 

9.3K Points

Hi @massimooo,

We require evidence so our processing team can verify your submission. Please see our help page for more information on how to provide sufficient evidence with your credit.

Cheers!